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0.00/5

Verified
2/5

2004-06-04

"I purchased 5 blue uv led fans on Monday 6/1/04 during their memorial day sale. It was shipped through priority male on 6/2/04 and I received it today (I didnt pay for one-day shipping, just standard shipping and I live in CA and they are based off NY). I'm very happy with my purchase and I will definitely return to xoxide!

UPDATE: Before I didn't mention Xoxide charging me twice because I still had faith in them correcting it within 7 days, according to Wil. Now it's past 7 days and I'm still being charged twice and I havent heard from them either. I might change my rating back if they contact me asap and resolve this.
"

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Verified
5/5

2004-06-03

"Friendly pronpt service which I will enjoy returning to."

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Verified
5/5

2004-06-03

"As usual my order arrived in 2 days and well packaged. This is about my 5th order I placed with Xoxide and I am truly happy with their products and customer service. I always get a fast and friendly response to my inquiries. Keep up the great work!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-05-31

"My shopping experiences have been easy and always fruitful. I will continue to purchase items from xoxide.com as long as I have a computer. All items sold to me arrived on time or before schedule. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2004-05-31

"Great customer service! Purchased a sweet case with a power supply for a new system I was building and was totally bummed when the power supply died when I hooked it up. When I emailed them they sent me out a brand new one ASAP. They didn’t even bother me with RMA or anything.

I'm very happy with the case and new power supply. Will definitely keep a link to their web site for future purchases.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-30

"My first order from Xoxide was for an AMD cpu cooler/fan combo on May 9. The order arrived on Wed, May 12. They even threw in a small tube of Arctic Silver, an unexpeced bonus. Xoxide is now on my A-list and will receive consideration on my next appropriate order."

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Verified
5/5

2004-05-26

"Excellent service, and very fast shipping. It only took three days to recieve product. WOW! I like this site because they always have new things and everything is always in stock. Would come back here time and time again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
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Resolving problems
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Overall customer service
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Overall web site
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Verified
5/5

2004-05-25

"Item purchased: Xoxide Blue LED mouse pad

I stumbled across Xoxide.com while googling for case fans and was very impressed with the professionalism of their website.

Navigating and ordering were very easy and their prices were good. Email confirmation of my order was immediate and a follow-up email telling me that my order has shipped, complete with tracking number, was appreciated.

Item arrived within 5 business days of my order, packed securely, and was up to my expectations.

I would recommend Xoxide.com and plan on using them in the future.
"

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Verified
5/5

2004-05-25

"Great service, prices, products, and you have to visit xoxide.com just for x-hour and the store points you get towards future purchases! Great place to buy from!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-20

"Very fast shipping and friendly customer service. Will shop again. This is also my third purchase from xoxide.com "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-19

"Good seller, excellent communication. After I asked if my order got trough, I recieved an e-mail from them very quickly"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-05-13

"I don't even know how to begin to explain how good this company is. I first placed an order in late April, to sadly receive an e-mail stating that the item was on backorder and to select a different case or get a refund. To be honest, I was on the defensive from being burned from another case distributor, so I asked to cancel my order due to the "bait and switch" tactic.

Within 15 minutes of sending the e-mail, I received a personal response from Will @ Xoxide.com stating that they were unable to tell stock inventory of that particular case because it was sent from a third party. He was very apologetic and honest with me. Unfortunately, I was unable to wait for the case to arrive because of a time restriction; however, I came back and purchased the case for myself once it came in stock. Will answered my order personally, shipped it immediately, and it arrived safe and sound in a timely manner.

This is what resellers should be about. Awesome communication, amazing prices and selection, and honest. I think honesty is seriously lacking in most on-line resellers and feel that most others could learn a thing or two from xoxide.com.

Thank you xoxide.com, and especially thank you Will for taking the time out of your day to personally handle my problem to make it a wonderful experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-10

"Product shipped very fast and arrived in great shape. No issues or complaints whatsoever. Would gladly do business with again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-10

"Great People, Great Products and customer service a breeze to work with"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-10

"Great transaction - good prices - fast shipping.
Great selection of products - informative web site.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use