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Verified
5/5

2004-02-08

"purchased LED fans from them, fans worked perfectly, came in earlier then i expected. price was excellent. already placed a second order."

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Ease of ordering online
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Overall technical support
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Verified
5/5

2004-02-05

"Xoxide is a great company, I would not hesitate to order from them again. I have ordered from this company on several occasions, and I have never been dissapointed. The shipping is super fast, and the customer service is helpful and friendly. They know how to treat a customer whether you have been gaming for a while or if it is your first venture, they are always a pleasure to deal with. XOXIDE ROCKS!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-05

"Awesome service! Came in shocking time! Overly pleased!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-03

"While I ordered the keyboard with normal shipping, it came very quickly! I was very surprised, believing I would have to wait at least a week. It also came in a very sturdy shipping box. Thanks! ^-^"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-03

"I ordered this product (their sound activated cold cathode) on Thursday and recieved it the next Monday, (using standard shipping) and I love the way they light up my case. They have great prices!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2004-02-03

"I bought visual mods for my computer case, prices are ok, FAST shipping, good customer service. I would recommend Xoxide.com to anyone!"

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Overall product shipping and delivery process

Verified
5/5

2004-02-01

"Package arrived quickly w/all parts of the order accounted for. The only complaint I have - and it's a minor one - is that USPS doesn't update their shipping info regularly, so I really had no idea when to expect delivery. That's not XoXide's problem, I guess, so they really can't be held accountable. All in all a very positive first time experience."

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Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2004-02-01

"Speedy delivery and good service. The products I recieved were high quality and in perfect condition."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

Verified
1/5

2004-02-01

"First time ordering with this company, and not impressed at all. They shipped me the wrong case, and I have been trying to get a hold of their support staff for several days now. Emails have gone unanswered, and phone calls just lead to a answering machine. How is the support rated so high for this store? It doesn't exists!

Updated: It took a month, but I finally got to talk to a human. They did sent me the correct item this time. Wasted many hours of my time, but better late than never.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Product Returns/Refunds/Exchanges

Verified
5/5

2004-01-29

"Always a pleasure to do business with!!
Fast order confirmation and delivery!!
High QUALITY products, with great customer service and support, quick on email replies..

WHAT MORE CAN YOU ASK FOR IN A SELLER!!

Seriously xoxide.com beats most if not ALL prices I have seen for the exact same items and brands.

THANK YOU XOXIDE!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-01-27

"This is a great reseller with everything I needed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-26

"Price on Diabolic Case was nearly half of all competitors prices. Received case via UPS in only three days. Received product even included more than was stated in ad (included cold cathode ray light and larger power supply). Will order from Xoxide again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-26

"Xoxide is one of the greatest stores online. Their Shipping is super fast and their customers are really friendly. I recommend this company to anyone. I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-22

"When I first placed my order from XOXIDE.com, I received an e-mail stating that my order could not be processed until I confirmed my ship-to & billing addresses. While some may see this as a hassle, I was dually impressed with the thoroughness this company exemplified by sending me a personal e-mail inquiry to check for fraudulent measures. In this day & age of e-tailers, fraud accounts for huge losses to the consumer & retailer index, which in turn leaves a sour note with most people. However, XOXIDE ranks high in my book because of their attention to customer satisifaction & background checking to make sure an order is legitimate. On another note, they were out of one item, so they substituted an item of higher cost to them, with no additional cost to me. Moreover, one other item was backordered, which they shipped promptly upon its arrival (backordered is usually beyond the e-tailers control, so this was not an issue with me), PLUS they paid for the extra shipping! Needless to say, I will be returning here time and time again as my list of custom-built PCs for coworkers, friends, & relatives continues to grow. Thank you & Best Regards, XOXIDE customer support & order-processing team!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2004-01-22

"So far I'm not impressed at all with Xoxide's service. In last two days I've spent over 3k with eight different online vendors buying components to build a new system. Xoxide is the only one of the group to not provide me with an updated order status, shipment tracking number and expected delivery date. Not the best way to do business. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability