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Verified
5/5

2004-01-22

"Probably the only website I come back to on a weekly basis just
to see what new stuff they have. I do a lot of case mods & performance
systems & xoxide is always my first stop when Im looking for something.
Theres been many occassions where Ive thought someone needs to make a
____ for a computer case. Then Ive gone to xoxide & there it is. Also be
sure to check out the Sunday night x-hour deals and their rewards
program (Ive already qualified for a $50 merchandise certificate.) From one
item to the next Im about as fickle an online consumer as they come...I
always compare prices. For CPU coolers, cases, fan controllers, and
especially case mods it seems xoxide is always my best shot.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-22

"Great seller. Order was processed the next day and received it in a few days. Products worked well. Ordered from them before and am not disappointed. Also has a great rewards program. Definatley recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-21

"Ordered on Thursday, received it on Saturday. Great merchant. I'll certainly give them some more business.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-21

"Xoxide continues to provide the lowest prices, widest variety of goods, and most user-friendly customer service + website and online support on the web. Every gamer and computer tech should name this site as one of their favorites."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-20

"Good prices and great customer service make this an excellent company to deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2004-01-19

"great x-hour buys, sweet prices on great equipment. would buy from again, soon most likely."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-19

"I had a really great experience with Xoxide.com. I do most of my shopping on-line and most of the time the process is just slightly more convenient than driving to a "brick and mortar" store to buy the item. On December 30, 2003 I pre-ordered an illuminated keyboard that was due to be in stock on January 7th. I chose 3-day select UPS shipping since I could determine that Xoxide.com does not inflate their shipping charges. (I have dealt with many on-line retailers who pad shipping charges, especially when you choose UPS. Since I have an account with UPS I can usually figure out if this is going on). The keyboard was a great price and the checkout process was easy. Almost immediately after ordering I received a conformation e-mail. (It really ticks me off when retailers don't do this). Then, on January 7th, I received an e-mail saying the item had shipped. They had sent it out the same day THEY received the item! I was amazed. Unfortunately the shipping e-mail sated that the item had been sent by USPS Priority Mail. I sent an e-mail to Xoxide and the same day I got a response back that they sincerely apologized and would refund the difference directly to my credit card...and they did. The keyboard arrived much quicker than I expected and it works great! No on-line retailer is perfect but with the level of customer service that Xoxide has provided I will be sure to do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-19

"I bought a new case and power supply, and I must say that they were both very high quality. It was very well packed, the power supply (although purchased seperately) was already installed in the case, the tracking number was promptly emailed, and the order was received 6 days after I ordered (which is very good considering the size). I'd order again in a heartbeat."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered

Verified
5/5

2004-01-15

"Ordered from them for the first time and everything went perfectly. Prices are very good, and the shipping time was excellent. I will definitely be ordering from this company again. I am extremely satisfied! :D"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-12

"Xoxide.com provided fast and courteous service as well as a prompt response to an inquiry concerning the product I purchased. I found their service very satisfactory and would order from this company again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-01-12

"Site is great for navigation and payment was a breeze. I am a returning customer to xoxide and will keep on going back for the great prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-12

"Thought I might have a problem with shipping, through prompt communication all was fine. Decent prices, quick turnaround, I will use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-11

"Their selection isn't the best, but their service is top notch. They shipped my order very quickly, and I had no problems whatsoever. They accept PayPal, which is a definite bonus. I will definitly buy from them again, and you should too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2004-01-10

"My second order from this company, and overall I am satisfied. I do have a slight problem with the Koolance case I ordered. There is nothing wrong with the case; it is, however, the old style.I guess it hung around their warehouse for a while because I ordered one from tigerdirect.com 6 months ago and it was the newer style. Again, the case is fine, but I had to order updated hose and clamps from Koolance.com to assemble the system properly. I think that when they are selling "old" stock, they should make it clear that an item is new style or old. Otherwise, a good company with a wide selection."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-07

"I am very satisfied with Xoxide. As soon as you order everything is worked out and the items we sent. I was satisfied with the shipping time, and the way the items were shipped. I am definatly buying from them again soon, they are great. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site