"I went ahead and ordered a AMD Phenon Quad core system back on 31st of March, after a few days i was contacted by Joe to upgrade my Power supply since it did not appear the one that came with the desktop would be sufficient for computer, after upgrading the PSU the order status was updated to reflect the changes. After two weeks order status remained unchanged and a day before the estimated shipdate i called buyxg and asked why the order status was not updated, i was told that the Processor i wanted was on backorder and that the approximate date of arrival would be the 22nd and it was the only part they were waiting on so the desktop would ship by the 24th. A call on the 24th i asked why the status had not been updated and Joe went ahead and updated the status of the order on the website and the Dekstop was shipped out the next day. It arrived on the 29th of April. Packaging was well done with lots of foam inside the cardboard box, desktop booted up on first try, runs great and quietly. Only gripe was that the status of the order was not updated going through the process and i had to call in to inquire on the hold ups, otherwise i will definately do bussiness with buyxg again, great desktops and prices."

"Overall this was a very positive experience, with a few hiccups thrown in. My system arrived a little later than I expected (due to a part not being in inventory), but I would definitely order from BuyXG again. My system looks great and seems very stable. Now I just need more free time to see how it plays all of my games. :)

Dave"

"I purchased my new computer from www.buyxg.com . I have only had my new computer for about a week but so far I am very happy with it. It has excellent performance and is very well built! Also the price was great! Their customer service was also very good. I highly recommend them. "

"I ordered an XtremeGear PC and somehow ended up with a CyberPower PC. Makes me wonder if XtremeGear even exists. I don't trust CyberPower due to their track record of poor quality control.

The PC stopped working withing a week of operation. I was shutting down, and encountered a blue screen, and now windows won't load on my PC. The system just locks after bios.

My first encounter with tech support on 3/25, they couldn't track down my order number, requested a call back number, and never called back. I called back again on 3/26 only to be disconnected from their automated system, I called back again and left a message. I have yet to hear from anyone about my PC."

"Great sales help. Arrived 1 day early, very well pacted, not a ding on the box ( 2,800 mi. trip).

Definatley recommend. Not at all like folks at parent company (Cyberpower???) and I know because I tried them first...

very honest person writing this and I search many, many moons an sites"

"Dealing with buyxg.com was very easy, quick, and inexpensive, I simply ordered my PC just how I wanted it, sent them the cash, and within a week and a half I had exactly what I wanted, I will be returning to these guys."

"I searched the internet for several days before finally choosing XtremeGear.com. They had the best prices available and their site was very easy to use. My product was packaged well, shipped quickly and arrived on time. I will definitely do business with them again in the future and highly recommend them to others."

"Honest and fair company. Customer support is top notch. My computer worked properly right out of box with no problems at all. I highly recommend Xtreme Gear computers. I am highly satisfied. "

"Best price found. Small company that has customer support that rivals the big guys. We'll definitely by again."

"Excellent computer at an excellent price in excellent time.
I ordered an advanced gaming computer on January 15th at the best price I could find on the net. I received it earlier than promised on January 25th. It arrived safely packaged and ready to use. The system runs smoothly on every game I have. It's quiet and fast and looks great, too. Will definitely buy from them again."

"Extremely pleased with the machine and survice. Have recomended XG already and will continue to do so, as well as buy again from them."

"Can't say how impressed I was with my buying experience from Extreme Gear! I had a few questions during the order process, all of them were answered if not the same day then the next. I made a change to my configuration and it was added immediately. The price for the change was incorrectly billled to my credit card. When I brought it to their attention they credited my account the next day. Without a doubt the best buying experience for a PC I have ever had. I will definitely recommend them to everyone I know for a new PC!"

"I received this computer very quickly being the holidays. This is a very
solid machine I am very happy with it I will not hesitate to purchase
again from buyxg.com.
"

"I was impressed by the website. It very clearly shows how different choices affect the price (always fair) and offers such a wide array of options.

The video card I had chosen was out of stock, but the account manager, Joe, offered me half off the upgrade cost, which I accepted. Joe really came through on this order; I probably would have cancelled it if he hadn't worked with me on the upgrade cost and assured me the system would still ship in time.

I had read some pretty bad things about cyberpowerpc, so I was apprehensive to see that name on the box the system was shipped in. Despite that, I have had no technical problems in the week that I've had it.

Also, the extra $20 for the professional wiring really shows. Everything is neat and tidy in the case.

Overall, I am glad I decided to purchase from buyxg.com. :O)"

"Dam them to hell.

The order department was helpful and nice.

My computer was delayed several days in shipping and my request to have my order date dated til the actual ship date was deflected.

The machine stopped working 3 days into the testing...no video. I initially got thru to tech support but had to spend a several calls diagnosing what was wrong. During peek east coast hours this was very wasteful and half the time I did not get through. Eventually we identified the motherboard as the problem. Problem was that I was not communicated the option to ship the PC back, and was instead shipped a motherboard to install. Seeing the length of the procedures to install it myself, I tried, called to complain, had to get advice over several calls (with more waiting and not getting through) to get installed but still no video. At this point I was worried that it would take forever to get the thing running so I called to get to get a return number but was informed that I would have to pay for shipping now that my acceptance period was over.

When complained the techs eventually left a message with a supervisor, who did not return the call as promised. I called again and was rudely told that policy was policy.

I am wondering if this series of events does falls short of a legal fulfillment of their obligations, and in any case was morally well short of the mark.

If you are not able to police your interests closely at the expense of long hours, I would not do business with buyxg.
"