"Sam provided excellent packaging experience and followed through on communication every single time. Thank you for the great service!"
"Our bakery boxes turned out amazing! Our first time order went so well. The quality is super amazing. These boxes are going to make a huge impact on our customers.
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"These boxes thickness works great for packaging & holds heavy duty items. I've tried a few different thicknesses for my boxes but couldn't worked it out. I am very happy that YBY Boxes gave me amazing quality strong boxes, understood and resolved my packaging issues. Highly recommended for all packaging solutions."
"Fast shipping, easy ordering. "
"Excellent quality and quick delivery. I am very grateful to David for making everything easy for me. I would highly recommend working with David if you need boxes from this company."
"DO NOT GO TO YBY. Ashton Jones, Brandon Smith and Andy and Harry are the worst associates you can interact with. They have been promising me a refund since JUNE!
I reached out to them in March 2020 to do packing boxes for my company. I was asked to pay upfront immediately so I paid 1/2 upfront. Since then they have delivered the wrong boxes. They promise "eco-friendly" and "biodegradable"' but you get the product and it's cheaply made with multiple printing errors, including smeared ink, scratched/damaged boxes. The outside covering for the boxes was peeling off and looked bad. NEVER SENT US SAMPLES like they promised.
When you call to even talk to someone about what is going on they send through so many different associates. It's very frustrating and unprofessional. I have 100's of chain emails talking about design and printing prices to one associate and they just drop you like you're nothing. Paid over $2,200 and have not received anything I can use.
I have now been trying to receive a refund that Ashton Jones, Brandon Smith, Harry and Andy have all promised me for 8 months now. They never call you back and make promises they never intend on keeping. DO NOT GIVE THIS COMPANY YOUR MONEY!
Their business says they're in Delaware but they refuse to tell you who's in charge and how to speak to management. I recommend everyone to report them to the Delaware Fraud and Consumer Protection.
I attached the emails from the "managers" Brandon and Ashton Jones that claim they would send me a refund and now they just avoid my calls because they're either "in a meeting", "already left the office" or "on sick leave". They have so many excuses it will keep you occupied for months. Even if you leave a message everyday it will never be returned! Save your time money and business and DO NOT USE YBY!"
"They did a great job with your project. I worked with David during this project. He didn’t disappoint me with anything. It was very easy! It took us time to figure out what I want, because I did a lot of changes in the design, But David was very patient in that and did all those changes for me. "
"I had a great time ordering from YBY Boxes. The whole team is committed to customer service. Custom boxes that I ordered were absolutely amazing. Top notch quality material and strong adhesives as I asked. Thank you YBY Boxes.
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"Thanks for the great service . I ordered custom printed boxes from YBY boxes, the entire order journey was smooth. I'm very impressed with the amazing custom boxes I received last day."
"Ordered cosmetic boxes from this company. Top notch service and quality boxes. Highly recommened them!
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"I received my boxes yesterday and the quality is outstanding. they can withstand quite a lot of pressure and the packaging print and design has been loved by my clients. Thank you guys! "
"Great customer service. Would highly recommend this company to anyone looking to elevate their product packaging."
"Great services, Excellent dealing, and Impressive behavior. Recommend them!"
"I really loved my custom packaging! They really grasped my idea and brung it to life! Sam was attentive and easy to work with!"
"I'm the owner and operator of Happy Hemp Bros LLC . The quality of our boxes that we receive are the best I have ever seen. The customer service was spectacular, from emails to phone calls, my questions were always answered very quickly. Please look no further when purchasing boxes for your products, this company is the best. "