"Received the beautiful pepper mahjong set for fabulous price- tiny chip in one tile- I offered to return time for exchange or buy the one tile- customer service sent me an entire complete set of tiles within 3 days- completely unexpected! "
"I placed an order in December of 2021. I was ordering a gift for my parents.
In total the order was about $300. I ordered a mah jong table cloth and a koi fish mah jong set.
The $25 table cloth was received, but for some reason the mah jong set was shipped separately.
In the end, I never received the mah jong set. DO NOT ORDER FROM THIS COMPANY.
I sent an email to support and it took them 30 days to respond.
They don't honor their guarantees and will ignore you. I still have the table cloth in the box and I can't get a hold of the shipper or the supplier, Yellow Moutain IMports. Save your money and go buy from someone else."
"Purchased a wooden backgammon set. It arrived with a checker missing and also the wood was warped and the game did not close properly. Item was defective. I contacted customer service via email as they do not have a phone number listed or any info on where to send an item to return. Customer service requested pictures which I sent. They then apologized and promised to send a new set to replace the defective one and said I could keep the defective one and did not need to send it back. I thought, wow that's great! Then over a month later I received the missing checker which came via ChinaPost.
No new set was sent. I have contacted them over 10 times now via their website form and no one will reply as to their promise to send a new set. They do not list a phone number on their site so I had to find it online/google. I called the number and no person only a voicemail saying to contact them through their website email form. At this point I just want to return the defective set for a refund since they are not sending the replacement as promised. I cannot return it since no one will tell me where to send it or send a return label. Very frustrating"
"After five emails and two phone calls I’ve been there successful on obtaining an RMA number to return this unopened Christmas gift. I started writing December 19, 2020 yesterday January 29, 2021 still haven’t gotten an RMA from them to return this and in opened gift."
"My teenage daughter bought me a Mah JOngg set for Christmas. She didnt know the differences in the sets and bought me the Chinese Version. Want the American version. When I wanted to return and repurchase the American set, you have to return on your own. It costs over $40 to send it back. They knew I wanted to just exchange. But, they don't honor exchanges. They don't offer return labels. They do nothing to help in the return process. It's all on you! Will NEVER EVER buy anything from them again! Trying to sell it on my own and will purchase from another company! Yellow Mountain Imports........terrible customer service!"
"I ordered some Mahjongg tiles from their company and one of the tiles was defective. I emailed them and asked them if they could tell me how to get a replacement tile. They asked me to take pictures of the defective tile and send it to them which I did. They emailed me back and asked for the order number asked me which I did not have because there was no packing slip with the shipment. I did give them the credit card transaction and they told me that would not work. I will never do business with this company every again. Buyer beware!!!!!!"
"The set is beautiful.blue coi. I couldn't be happier.I have everything I need to play.thank you YMI. E
"
"I ordered several items from this seller. The bamboo bowls arrived broken, the table board was very poor quality, and the Yunzi Stones never arrived. I paid for the Yunzi stones, waited several weeks and they never arrived. Yellow Mountain Imports customer service keeps giving me the run-around. I have requested a refund several times and they don't even reply back. I was robbed of my money. I am super upset. DO NOT ORDER FROM THIS VENDER. It is not worth the stress, nor the money."
"Excellent service and product ... delievered fast and the backgammon set exceeded my expectations .... I would highly recommend this company"
"THe travel backgammon set arrived damaged. There are rubber leveling supports on the bottom of the unit 4 of them were broken, and the latch to open the unit was broken as well."
"prompt delivery and I'm very pleased with the product"
"I ordered Mah Jongg pushers from Yellow Mountain Imports for less than half the price on other sites. My order was promptly acknowledged, and shipping/tracking info was sent the next day. The item arrived, remarkably well packed and as described. I would definitely order from YM again!"
"This seller is great!
They efficiently process the order and shipped out in quick. I ordered an extra large Majiong on Sep 9th, and I received it on Sep 24th.
The Majiong is just the same as posted.
The price is also reasonable and I think it is a great deal for this sized Majiong.
I would definitely like to buy things from this seller again. "
"Excellent price for my Go Board. Shipped next day and arrived very well packaged and in better condition than I thought.
A+++ WOuld definitely buy from again.
Joshua"
"Great item, great quality, YMI worked with me on some issues, very helpful. Order arrived quickly, now very happy with my Black Mahjong Riichi set ^_^
I would recommend this store to anyone looking for everything they're selling."