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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2006-08-18

"YMI is the best vendor I have ever dealt with. My order was delivered by UPS as promised. However, it was missing from my front door. I called UPS and was asked to contact the shipper, YMI. I emailed YMI and told them what was going on. I was very happy with their reply without question -"we will send you a replacement while dealing with UPS". Although the missing package showed up on my front door the next day (I don't know what happened), I am really happy with YMI. They never argued but to offer a replacement right away. I emailed them right away as soon as the missing package was on my front door.

I 100% refer YMI to all buyers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
N/A
Speed of web site
N/A
Web site reliability
N/A
Web site being easy to use
N/A

Verified
3/5

2006-06-29

"Vendor had issues with an item I ordered. Called me to resolve."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use