"ALWAYS ON TIME! ALWAYS HAS A FREE SHIPPING OPTION! CHEAPER PRICED ITEMS! NEVER HAD A PROBLEM WITH ORDERS~"
"I can almost always find the items I am looking for at a reasonable price point."
"I ordered a PS4 game from this mob.
They wrote me an email stating:
"In reference to the item DEAD OR ALIVE Xtreme 3 Fortune (Chinese Edition) (Asian Version) from your order XXXXXXXX the expected ship out date has been changed to January 14, 2018 due to reasons received from our suppliers. We will continue to try our best to source the item for shipping as soon as possible. We sincerely apologize for the inconvenience caused."
This is two weeks later (so one month in total) before they ship the item.
As such, I requested a full refund as follows:
"Please provide a full refund due to not having any stock."
"We have purchased the same product elsewhere." (EBay)
"Thank you. Regards, xxxxxx"
They replied:
"In reference to your request for order 10190367, please note that the relevant item has been marked on our website as a non-cancellable product:"
"Important information about purchasing this product:"
"This product cannot be cancelled or returned after the order has been placed. For more details, please refer to our return policy."
"We appreciate your understanding on this matter."
"Best regards, Lemon Lam, Customer Service Department YesAsia.com Ltd."
Don't ya just love the "Lemon Lam customer service"!
Prior to this I ordered a Doraemon Character back in April 2017. I then later realised that it is a pre order for July 2018. I then requested a refund a week later. They steadfastly refused.
The bottom line is that when you order from this mob and pay your money, you can expect that they will not actually have the product that they sell you. You should also plan that when you read their time arrival plan, be prepared for that to NOT be correct and be prepared for the long haul.
Also remember that they do "offer returns", but the customer must pay for return post. Their is also a chance they they do not refund on the product that you purchased so be very careful and read their lengthy small print if it is available on the product page.
Also keep in mind that PayPal buyer protection has time limits for complaints and refunds. Be cuatious of "pre order" items length of time.
A shocking company and if you want similar goods, go to playasia instead.
I will update again if needed."
"Great customer service, provides products in various versions, good price, fast global free shipping, and also offer a free mini toy for japan's item. I appreciated every time buying from YesAsia.
One thing, one star blank rating left is because they have no mobile web version or app, no mobile friendly at all. Hope they will have plan to develop it soon."
"The site said free shipping. At checkout I was charged for shipping. I tried to enter 4 or 5 different coupon codes, all of which had expired. But the site still said free shipping. Probably won't use this site again."
"I never buy Japan-related stuff anywhere except YesAsia. The website is easy to figure out, can show the price in other currencies. I can find any product I want on this site and they put different discounts on different items time to time. Shipping is fast and extremely good, I love the worldwide shipping option. Customer service is also so good, you can totally rely on them. I'm glad I found this website."
"You can find a lot of CDs and DVD where you can't find in other stores, but the price is a little higher when compared with others."
"Great site easy to use, and a great selection of movies for a nice shipping prices"
"Is a good market to buy korean fan gift and really fast travelling ;) Thx"
"Llevo más de cinco años realizando pedidos y nunca he tenido ningún problema. Tienen muchísimas cosas y el envío a España tarda apenas 15 días. No puedo estar más contenta."
"I've placed multiple orders with YesAsia, and it's been an ideal experience every time. From site navigation to product selection, to ease of order to customer service, YesAsia is A+ across the board. Looking forward to shopping on YesAsia again!"
"I have been shopping most of my Asia CD and DvD products through Yesasia.com since they exist."
"I very often buy on this site, always a large choice and preorders. It comes safe and quick at home. I live in Europe and I trust the paiment's solutions. "
"this web is good to shop from, is coming fast, and the item is saved, and able to check pretty fast. the only BAD thing is the price on the this website are higher than other Kpop website. even it will give free ship for over 40 ,but not very good for shopping for under $40.
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"The screen can't adapt to smartphone's screen size,not easy to read
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