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Product & services pricing
4.07/5
Chance of future purchase:
3.44/5
Shipping & packaging:
4.38/5
Customer service:
5.00/5
Return/Replacement policy:
4.38/5


Verified
5/5

2004-04-30

"Lots of imported games, reasonable price. "Super Saver" shipping method is free and I got the game in 4 days instead of "10 to 15 days" as stated on the website. I will buy from them again next time.
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2004-03-20

"I was extremely impressed by the customer service at YesAsia. The product I initially received was defective, so I sent it back for a return. Customer response was very quick and efficient, and felt that the company made it a high priority to resolve my problem."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-06

"Great place (actually the best in US) if you are looking for Asian stuff (especially Korean and Japanese). I have bought about 20 Japanese CDs from them, and dealing was easy and perfect all the time."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2004-01-11

"Great first transaction with this retailer. Bought one item, shipped using Super Saver option, and received in one week. Was notified about shipping date. No problems and would definitely consider buying from again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-01-04

"I ordered a Hori VF4:Evo fighting stick from Yesasia.com on December 4th, and was surprised to find an email the next day asking to confirm my credit card information. After verifying my information, I started waiting for the confirmation email that my order has been shipped.

It's now January 4th, and I still haven't seen word of my order from YesAsia. I logged in to check the status several times over the past month, and just recently they have finally shipped my purchase to their US warehouse. According to their policy though, any orders that can't be completed within 14 days are supposed to be cancelled, and since my money has been claimed and the 14 days passed without word from them, I'm very upset with their service.

Overall, I would NOT recommend a purchase from Yesasia.com due to their terrible communication and slow service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-19

"i have also ordered from them many times, very good shipping and customer service, well packed, trustable source, decently priced."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-08-03

"I placed an order with yesasia for some hard to find Hong Kong action movies and anime DVDs. After some initial problems with my credit cards – which took 5 days or so to resolve the dispatch and shipping of the Dvds took place very promptly and I had received my DVDs in under a week.I live in the UK and either couldn’t find the DVDs I wanted or they where prohibitly expensive, I found yesasia to provide both value for money and a quick service – even when I opted for the free shipping. I would recommend them to friends and will defiantly be purchasing from them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-26

"I have ordered from yesasia.com very many times, and have yet to have any problems. I ordered my last three items from yesasia.com less than two weeks ago, and it was shipped right away; I received it in less than a week. Love their service too! Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-02

"I was disheartened to discover that both items (iidx controller and iidx 6th style) were out of stock at yesasia even though the website listed them both as in stock. That said, I was extremely happy with the customer service when I called to ask about the items, and yesasia was already searching to get me the items as soon as possible. When a week had gone by and they only had one item in their hands, I made it apparent to them that I wanted the products by the next weekend and to ship me what they could when they could. They were extremely agreeable and helpful, and sent out the controller first and the game the next day (since it came in right after they sent the controller out). No additional charge for shipping, and from order date to delivery date was exactly two weeks. For the price I paid on the items and the CSR's willingness to work with me to get me the items as fast as they could, I was extremely satisfied with my purchase at yesasia and would recommend them to others.

My only complaint was that I couldnt call ahead of time to find out about the items since they dont list a phone number on their website, so here it is if you would like to check on items before making a purchase. ***-***-****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability