"This is a small outfit specializing in yo-yos, kites, and other skill toys. I ordered from them when I saw they had a hard-to-find yo-yo that I wanted for my collection in stock (along with a couple others I had been shopping for).

When they arrived, one of the Yo-Yo's had a manufacturing defect (it really surprised me, as the company that makes that yo-yo usually has really good quality control).

I contacted he proprietor (Mark), who was very helpful. I wanted to do a return for an exact replacement, but the store was out of the particular color I wanted. Mark then handled this as a return, and we also discussed some other yo-yos he had just gotten in stock that he was willing to give me the chance to order (even though the had not yet even been posted to his store's website yet).

He was a great communicator, sent out the new order very quickly (he personally took it to the post office to send it on a Saturday morning), and has been nothing but helpful and courteous.

Small proprietorships tend to be, for good or bad, dominated by their owner's (or senior employees') personality -- and in a niche product market like skill toys, that can really make the difference between a great and a bad experience.

In this case, not only were the store's prices good, but the way Mark was willing to handle the situation was exemplary. I won't hesitate to buy from his store again.

Overall, it's a great place to find good prices and somewhere that you know any questions you have can be answered by someone who is knowledgeable with those products... Good for both the yo-yo enthusiast and for someone who is a novice (or knows nothing about yo-yos but wants to get a gift for someone who is)."