"no replies. have been contacting them everyday for 2 weeks. I paid for fast shipping didnt get my product. they wont refund or answer my questions about a 200$ order I made. Disheartening to believe they have become what they are now. In 2013 this was my go to site. reliable and all! I just wanted to have my product on time for my cosplays HELL even a response as to where my expensive purchase is would loosen up the intensity of being left in the dark. horrible. shame on me for trusting this site again after seeing bad reviews. "
"I ordered a pair of contacts that they claimed were in stock. They were not. They sent and charged me for a different pair. I contacted them to send them back & get a refund as I did not want what they sent me. They said I could keep the contacts & they would refund my money. But they have not. I have contacted them twice & no refund. This has been a 2 month process. I finally gave up & decided to let everyone know how horrible they are."
"This site does not honor its delivery and the refund does not include the shipping. If you pay $20 for the shipping you don't get that money back. They still have the nerve of charging the costumer an extra £1.00 processing charge because they don't want to pay that money to the bank, so they make the costumer pay for their bank fees. BS They are just robing people, if you live in the US don't shop here."
"Well they reside in the UK and I live in the US and their shipping info is ver confusing. I went through the check out and the website said my order would be delivered in 5-8 business days. Well, on the 8th business day, and it hadn't arrived, I emailed them and got no response. So on their website they have an option to track your order so I put the info in and it tells me it was dispatched and that it would arrive in 8-12 business days, totally opposite from when I checked out. So, I waited until the 12th day and still nothing, there number online doesn't work, so I emailed them waiting to get a reply. I have emailed them 3 separate times hopefully I get a response. They were quick to bill us, they actually billed us twice, I don't know if that was their fault or our bank because the second bill went back into our account. When I emailed them about that all of a sudden the money was back in our account and they emailed me back on that but not to where my contacts are. So I don't know how it is if you like in the UK or anywhere else, but if you live in the US I wouldn't order from them, it doesn't arrive when they say it will, and then they ignore you. I'm starting to think maybe I got scammed, and I really wanted those contacts. "