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Verified
1/5

2005-05-12

"I would avoid this vendor totally. They appear to be a fly by night web site. Not only was there no indication that they don't apparently have stock on hand, but when I called to inquire, the person on the phone was outrageously snotty. The history of the purchase: I waited 10 days after placing an order, for it to arrive. When nothing did arrive, I telephoned. I was told that the item was "on special order". When I inquired why I had not been made aware the item was backordered and would be delayed ANOTHER 15 days in at least, I received the excuse "We've never actually sold one of those before." I expressed my disappointment that I had not been advised earlier. He asked if I was "in a hurry". I said that perhaps I had "become spoiled" by vendors that actually TOLD YOU when they didn't have stock on hand, but that I expected to be notified when there was a delay in shipping an order. I then said "Thank you" and hung up. A moment later the merchant called me back to tell me that "he wasn't done talking" and that I was "SPOILED". I would avoid this "firm" unless of course you like rude people making excuses for terrible service. "

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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