"Since the beginning of August, I have been waiting for an official answer about a full refund of the amount of 80 euros for products that I bought online and on the same day decided to return. Their policy states that in 14 working days you receive the amount back. My only option was to contact them through Facebook chat, where they respond saying something like you need to be patient and we check your case. One month has passed and still they investigate my case, which is that simple: I bought Sth, and I regret it at the same moment. I cancelled five minutes later, which means I didn’t receiv"

"Love Zara!

I get all my skorts from them and they're awesome. When you've got crazy monkeys running around but still look like you made an effort to get your look together, their skorts are the best.

They are so reasonably priced & I love their quick shipping to me.

It's not a wonder they are so popular. I've been to Rome & their Zara there was crowded with shoppers.

Thanks Zara for offering fashionable clothing at an affordable price."

"I purchased over $300 worth of clothing online and needed to return some of the items. The 30 day return period passed due to extenuating circumstances and the company wouldn't even offer a store credit, let alone a refund. I understand the policy however I think it's absolutely ridiculous that a company as big as theirs would offer no resolution to this problem. I will no longer be shopping at Zara!!"

"Horrible service. Received items that I paid a higher price for and the day I received them they go on sale. Customer service refused to refund the difference. Went into the store and they said I "could return the items and come back the next day and purchase again IF they were available." These "non american" companies have no concept of what customer service means."

"I placed my order, waited for 3 weeks, start calling customers service. All they do is lie and gives you fake promises. Kept on calling them everyday, spent so much time on the phone, no results. Finally they said that it's showing that I received my order, but I didn't. Very rude people on the phone, I finally got my refund, but experience was horrible. I probably would never get my money back if I wouldn't be calling them so much. "

"Can I give zero stars?
These people don't value their customers! I've spent thousands of dollars in this company and I guess they don't give a f****. I placed 2 orders to be delivered before Xmas, and it's Dec. 27 and one is gonna be delivered next year: thanks a lot, I don't need it anymore. and the other one? thanks for asking.... I don't even have a tracking number of!! When you call Zara, all they say is that the carrier this and that... guess what? I don't care!!! it's your job to ensure that I get my items, plain and simple! Some b**** I was on the phone with, decided to put me on hold! yes on hold! and I was not even being rude, I was just asking for what was fair: cancel both orders.. why? because they are not here sunshine!! But there is no "button" to push to do so, so I have to wait for the orders to be delivered some time next year and take the time to cancel them. Yeah, I'm not busy at all, actually I can also go to the store and return them, sure, why not? Some other clothing stores offer something to the customer, a discount, some free items... it's just the fact of offering something for not doing your job. That would have been nice, but you know what I got instead? classical music for, let's see probably an hour, which translated would sound like a big F***** U!
In short, I will never ever purchase at ZARA US and I will make sure I will spread the word around my circle of people which will also be doing the same.
Thanks for reading, learn the lesson no ZARA, not worth it. Plus they don't know how to make pants. "

"It’s super bad, 1 star is too much for them, they should have zero star
Zara took full amount of money and upon delivery one of the boxes were missing. Their online chat is the worst not helpful at all, no well communication and no follow up on ur case and their customer email is the worst, I made a complain (multiple time) no one have replied back to me to check (I believe no one checking it) even they don’t have auto reply. And not only that, they didn’t know the mistake have happened from them or the courier (Aramex) which later found that Aramex delivered only 2 boxes and since 2 weeks I am following up with them till now I didn’t get my items (7 items were missing)
Don’t ever order online from Zara, their customer service is the worst, and don’t order from a place they deal with Aramex (v bad courier service)
If Zara is not ready for online shopping, I don’t know why they have started (maybe only to make us suffer) "

"Mess up on my online order I place In the store with a associate after I wrote down my correct mailing address for her to place in the system and still the associate put in wrong address due to the incorrect address entry The package was send to their warehouse and Zara customer service over the phone told me I will have reorder or get my money back in store also they stated to me that my miss Fortune with dealing with ordering online in their store to use be as a Guinea pig/ training tool and Zara customer service over the phone is every argumentative also and LIED and golden me I could reorder them again myself online and when I went to order my size it was not available then I place back to Zara over the phone and the customer service report stated to me that he had empathy or sympathy towards my situation he doesn’t have any feelings because he can’t give them due the mistake of both their in store and over the phone behavior "

"I paid over $500 for my daughters shopping spree only for the quality of the clothing or be garbage?? I put it to the wash for the first time and completely destroyed ALL OF MY CLOTHING and not until I washed it by hand- the color of the Zara clothing JUST STARTED POURING OUT- and now I have to waste double the cost because now I have to buy new clothes to replace the clothes Zara ruined- I would never buy EVER again. "

"Zara have had my return for 14 days and have not refunded me. No one in customer service will help me, they just keep repeating that it is being ‘looked into by the relevant department’. Then when I complain they are rude and dismissive. They just lost a customer who spent a few hundred per year for the sake of refunding me £51.98..losers "

"Ordered something over a week ago to arrive with next day delivery. The order never came. I have called, emailed and used the live check with ZARA several times to the same response. There is nothing we can do,its down to our courier. The order was quite expensive and still no sign of it and now the tacking number for my order on hermes does not even exist. ZARA has the worst customer service and ownership for taking responsibility for its orders. ZARA uses Hermes , The worst courier company in London to deliver their parcels, by choosing the courier they use some responsibility should be taken if customers have issues with getting their orders, as at the end of the day I am Shopping with ZARA not Hermes. I have always loved ZARA products but after this experience I wouldn't recommend shopping with them or even consider shopping with them again as I am out of pocket, without my order and was given no support or apology and all the customer service did was say you need to contact the courier but cannot provide an email address, phone number or any information for that matter on how to get my parcel . Horrendous service"

"HAD UNAUTHORIZED DEBIT ON MY BANK ACCOUNT FROM ZARA. I HAVE NEVER SHOPPED ZARA. I CONTACTED THEM IMMEDIATELY AND 6 DAYS LATER THEY SHIPPED THE ITEMS TO FRAUDULENT PERSON AND CHARGED MY ACCOUNT REFUSING TO CREDIT MY BANK ACCOUNT THE MONEY OWED. GREEDY, HORRIBLE, RIDICULOUS. SHOP SOMEWHERE ELSE. THIS PLACE IS UNTRUSTWORTHY AND HAS TONS OF HORRIBLE REVIEWS"

"Would give zero stars if it was possible to. Truly the worst customer services of any high street retailer. Perhaps not a concern until you actually need assistance, but every experience so far has shown a really terrible standard of goodwill with little regard for its established customer base. Definitely recommend shopping at H&M, ASOS or Arket or Stories as they really seem to respect and support the customer. Given the increasing lack of quality of many of their lines and their unwillingness to support reasonable customer returns, my advice would be to show caution shopping here and try any other high street retailer."

"This is the worst place to shop"

"The website was easy to use. The shipment came 4 days early. The quality of the clothing was impeccable! "