"Zappos Rocks! so easy. love that i can buy a bunch of stuff and just return what i dont want"
"I love this site! The customer service is amazing! I ordered a pair of shoes, and they did not arrive. The tracking said the package was delivered, but I didn't receive it. When I called they shipped another pair right out to me! 2 days later, my neighbor came by with my shoes - I wasn't home so they gave them to him. The prices aren't any bargain, but lots of great selection"
"Zappos is absolutely fantastic. I have ordered from Zappos about 10 times and one order did have a mistake in shoe size. Not only did they get the right size to me by noon the next day, I was made a V.I.P. and now get free overnight delivery for life. On top of that, they also gave me a $25 dollar gift card to use within 90 days. Huge selection and the best costumer service I've ever had to deal with makes Zappos my favorite."
"Zappos is great - do not hesitate to order from them. I've made numerous purchases and all have been smooth. I had to return a pair of sneakers that didn't fit and they took them back no questions asked and even paid for shipping. They ship super fast, prices are great, and customer service is excellent. A++++ company!"
"I have placed over 20 orders with Zappos, they are one of my favorite stores. I love the fast VIP free shipping and the excellent customer care. I have gotten great deals on Mark Nason, Adidas and many other brands of shoes and even some great sunglasses and hats. Not to mention clothing!! "
"I never new companies like these existed! I needed it the sneekers I needed it next day, When I asked how much more it would cost, they said next day shipping is included. That has never happened to me. "
"I was looking for a very specific sandal which I found at Zappos in the desired size. I was amazed at the very fast free shipping, and great service. Thanks! "
"Quickly shipped my desired Ecco shoes and had size I needed when no other site (even Ecco) had that size in stock. When they say "In Stock" they mean it. Very impressed with prompt free shipping seemed to offer free return shipping if item did not suit my needs, however never explored this option. Would buy from again and again."
"Zappos's return policy and the selections on shoes can't be beat! Plus Overnight shipping! They are just awesome! I've ordered shoes from them in the past, along with a few pair of jeans...They will continue to get my business! I tried piperlime once and i couldn't believe you can't print a return label online, you actually have to call piperlime and they e-mail one to you. Also piperlime items have to be returned within 45 days compared to ZAPPOS 365 DAYS! WOW!"
"Zappos has to be one of the finest stores in existence (online or not). Low prices, below MSRP but take into account blazing fast, free OVERNIGHT shipping on many items, and the prices are unbelievable! I'm always happy to shop at Zappos, a company that genuinely seems to care about its employees and customers alike."
"I bought some Nike sneakers from Zappos last February. I got nice designs there which I could not find in nearby stores. Delivery was prompt. Good job!"
"My town has no stores. Zappos is the very best place for shoes! I ordered 8 shoes to find one I liked, sent the others back at no cost or problem in return. Order got here in ONE DAY! Zappos is a godsend! Love them!"
"I purchased from Zappos before but this is the first time I write a review.
Zappos is the absolute best on-line store. They carry a wide variety of top line foot wear, handbags and a lot of other items. Their customer service, fast and free shipping w. upgrade is without equal. Many other merchants on the web could learn from them. I never had a bad experience with Zappos and highly recommend them.
We will remain a loyal customer. Thank You - Zappos!"
"One of the lowest prices for Nike running shoes I could find, only about $3 more than "questionable" vendors. I placed order at 12:07am (that's after midnight) on SATURDAY. I received product at 11am on MONDAY by UPS. Fastest shipping I've ever seen all my years of mail-order purchases. Genuine Nikes, safely packaged, with followup after the sale emails to make sure I was 100% happy. I've recommended Zappos to family and they've all experienced the same great service. My sister had a pair of shoes she just was not happy with and Zappos was extremely friendly about return and even paid for shipping back to them! (return shipping label emailed to her) Very few companies will do that!"
"Zappo's is excellent even if their prices are higher than other places. I will gladly pay more at a store like this that has such a great return/exchange policy even though I haven't had to use it as of yet. Every time I have used them they have upgraded my shipping for free. I was worried about their service diminishing when Amazon took them over, but that appears not to be a problem."