"I've ordered from zappos five times now over the past three years. That includes at least ten pairs of shoes, several of which I've returned. I've never had a problem -- every transaction has gone smooth and quick. I've never paid a shipping charge in either direction. I live in a neighboring state and I've received most of my orders the next day via UPS ground.
Zappos' shoe selection is really good. My wife and I have found several unique styles that we don't see at local stores. Zappos' website is also easy to search and browse.
Their prices seem to have gone up over the years. But when I consider the selection and the easy-of-use, I think Zappos is the best place to buy shoes online or offline.
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"This was my first purchase through zappos.com, and I was pleasently surprised by the attention to detail and ease of purchase. They communicated every step of the order and didn't leave me wondering about the status of my order. Even though I asked for standard shipping, they chose to upgrade me to next day. The shoes were received well before I expected them and the quality of the shoes and shipping container was perfect. If I would have had to return the shoes, based of the store's posted policy, I believe that would also have been a pleasant experience. I will definitely continue to use zappos.com."
"i ordered two pairs of shoes and was a little concerned when the order wasn't processed after 24 hours. i called customer support and not only did they make sure the order went out the next day, but they also upgraded my shipping to overnight air! the packing was good and the shoes arrived in good condition. i'll definitely look for my next pair of shoes at zappos."
"Interesting kids merchandise; purchased unique boots and raincoat set for 3 yr old. Had to search for the raincoat on site; not obvious.
Delivery was especially quick, well in time for the event for which purchased."
"this is my second purchase from Zappos. i can't see myself buying shoes elsewhere, in the mall or online. They have a wide selection and you'll be sure that you'll get something unique. shipping is free and the website is one the most user-friendly out there. i can't wait to buy my next pair. "
"Without a doubt, the best return policy I have encountered on the Web.
They pay return shipment, and they honor returns of unused items for (as I recall) up to a year. I tried a pair of shoes from them, found they did not have the right feel, put them aside for over 2 months before getting around to returning them. As they were unused, they were accepted without explanation, and refund was immediate.
This kind of service overcomes the problems of shopping on the Web for items like shoes or clothing."
"Unbelievable customer service--the best I've ever experienced bar none!"
"I ordered some specialty rollerblades (5 wheels, low boot) from Zappo's; it was my first time ordering there. Well I found the low cuff uncomfortable and the 5 wheels made steering impossible, so I packed them back up and returned them, using Zappo's oh-so-convenient pre-printed return labels. Shipping was free and they refunded my money when they got them.
Now I'm going to buy more conventional rollerblades from Zappo's. They ship quickly and their return policy is awesome; highly recommended.
UPDATE: The other rollerblades arrived today, literally two days after I ordered them, even though I chose standard shipping. For some reason they used 2nd-day air instead. No complaints here!"
"The are absolutely THE BEST online store. Zappos.com, you've gained a lifetime customer."
"This is another order in fact. The one place on December 29th was received in two days. In fact I had to chane the shoe size on the pair of shoes, and Zappos did a shipment of the new size before I even sent back the original pair.
I really like their customer service. No hassle whatsoever. All I had to do was let them know I wanted to do an exchange, printout my return UPS label, and that's it."
"I bought a pair of basketball shooes and they were too big, so I went on the Zappos site to look for an exchange policy. Surprisingly they do not have one, so I had to email them asking them if they could make an exchange. As I did not want to go thru the whole ordeal of placing a new order and getting it price matched again. They simply said, give use the style number of the shoe, and we'll make an exchange. And they shipped it for FREE overnight!! I'm gonna shop here again for sure!"
"Amazingly fast. I placed an order on Saturday afternoon and received it on Monday using the standard free delivery! I've also made use of their free returns."
"It just doesn't get any better than that!
Excellent website, prompt notification and shipping, easy pricematch over the phone, easy returns with free shipping - what more can you ask for?"
"First time using Zappos. Found the running shoes I wanted, but they were $30 cheaper on another site. I noticed that Zappos had a 110% price guarantee, so I called their customer support line. They asked me to give them the address for the cheaper site and in a few seconds they verified the price and sold me the shoes for the lower price plus gave me the 110% difference -discount. They then said they would upgrade me to two day shipping. The next day(Monday) I received an E-mail with the tracking info and a note saying that they upgraded me to overnite shipping. I received the shoes on Tuesday, in perfect condition. What more could you ask for? In addition, Zappos sent a return voucher with the order, saying I had 365 days to return the shoes, no questions asked. (so long as they had not been worn - absolutely amazing.) I would have paid $40 more, plus taxes, had I bought the shoes locally. (Brooks Glycerine 4 Running Shoes)"
"By far this is the best online store ever. I’ve been an online shopper for more than 5 years, and shopping for shoes on the web was definitely out of the question just for the fact that you can’t try them on. However, this changed the minute I found Zappos.com. I found their website one day when I was looking for a pair of boots that I couldn’t find at any of the local malls. At first I was a little skeptical; free shipping, free returns, competitive prices, great variety, it sounded too good to be true; but what the heck, I’m an online shopper so I went ahead and purchased my pair of boots. Well, everything went smooth, and after two days I got my shoes, I was like “Already!!!” I was really amazed. That was about two months ago, and last Monday I went back looking for a pair PUMAs, after browsing for a while I found the ones that I liked and paid for them right away. WOW, they arrived on Wednesday; they actually upgraded my shipping at no charge just like my first order. The shoes felt a little tight, but that’s nobody’s fault, it happens. I called them up and explained what happened, the customer service rep was very nice and helpful, and guided me through the process of returning for a refund, she also recommended to buy the same shoes but a size bigger to make things faster, so I bought another pair on Wednesday night, and guess what, they notified me that they upgraded my shipping again, and that the shoes should be here Friday. Outstanding in every aspect, bye, bye local mall."