"Order came in 2 days!!! Decent prices too! Got shoes that did not fit quite right, my own fault for not noticing steel toe in the description (could have been more apparent in the ad). Return was completely painless. Printed a label and dropped at the shipping center. Credited my account immediately. I will be shopping here again. "

"Excellent product, the price was one of the best around and it was shipped very quickly."

"I found some very cute shoes for my girlfriend. The price seemed a little high, but Zappos was the only online vendor to have them. I chose the free shipping and they were dispatched by UPS. For some reason, Zappos upgraded me to two day shipping, for free. However, the shoes did not arrive in two days. I checked the UPS tracking online, and discovered they were delivered two hours before I checked. Funny, no shoes here. Calls to UPS were fruitless. I informed Zappos of the situation, and they bent over backwards for me. They even re-shipped the shoes by Fedex Overnight, free of charge. Now, a month later, the original order of shoes magically appears Sunday morning on my mailbox. I guess the recipient thought they should deliver them to the right place. I call up Zappos, and they say I don't need to bother with returning the shoes. I insist to ship them back at my cost, but they say it is fine, keep them. Maybe I will donate them to a good cause. I am one impressed and happy Zappos customer."

"I placed the order on Saturday, Zappos upgraded it for free to two-day shipping and I had it on Monday - ONE business day after the order was placed! Awesome service! Oh, and the shoes are super-comfortable right out of the box. Worth every penny of the purchase price!"

"Among the best online companies I've ever done business with. If there is ever something I need... Zappos is the first place I go. It's always shipped quickly and priced very competitively. "

"My order was placed at about 2005-08-03 7:30pm. I ordered a pair of much needed new work shoes. I am going on a business trip today (friday) and I really didn't even expect to get them so soon. Zappos immediately upgraded my shipment to 2-day and guarenteed delivery by end of day Friday. That was kewl. I still didn't expect them to be here before I leave at 10:00 am. Imagine to my surprise when I came home at 2005-08-04 6:00 pm and my shoes were already here!!!!! I can actually wear them on my trip! Zappos, I don't know how you did it. You got my order to me in UNDER 24 hours. Thanks~!"

"Super fast shipping, great store. Great website, first place to go to for shoes online"

"update - March 2008.
Zappos.com no longer price matches other stores. Yet another reason not to shop there.

Zappos.com has a bad attitude with regards to customer support. I tried to place another order and their system was down, it wasn't accepting any credit cards. When I called to inform them, they rudely told me that there is no way it was their system, but rather that I should call my bank.

There was no problem with any of my credit cards but I called my bank anyway and they verified that everything was fine with my credit cards.

When I called Zappos back, by then they woke up and got a clue, admitting to me that indeed they had a problem with their credit card processing system.

I hate Zappos.com's attitude of automatically blaming their own customers for a problem which was in actuality their own. They wouldn't even consider the possibility that they were experiencing a problem on their end, instead telling me that it was my problem and not theirs. When I asked them to check to see if they were experiencing any problems on their end, they should have admitted that there might have been a problem on their end and then look into it.

I have a real problem with a company falsely blaming their own customers like this, it's plain wrong."

"Very great!! Fast shipping!! Pretty good Customer service. I ordered on Saturday night (July 3). They shipped it even on Sunday, although UPS would not ship it untill July 5. I'm very happy with their efficient work. I've bought five pairs of shoes from them. I'll be back again and again. I love this store."

"I've ordered from Zappos quite a few times, and I would easily order from them again. Every time I've ordered, they've been able to ship overnight when I've only paid for standard delivery. I'm sure they do that with everyone, since it generates good feelings toward their store, but if it means I get my shoes in a day or two, that's fine by me.

Great selection, fast delivery, and super-easy returns if necessary. I had to return a pair of shoes for not fitting right, and it was no problem whatsoever. I don't even bother going to brick and mortar shoe stores anymore."

"Prior to my first visit to Zappos.com, the thought of buying shoes online seemed like it would be more of a hassle than it was worth. I mean, what if it doesn't fit? What would I do then? (I must also mention I was never one of those people who own 100 pairs of shoes, and coordinate outfits with clothes and whatnot. I usually rely on 2 pairs of shoes until they bite the dust, then the toil of finding new shoes begins.)

After hearing rave reviews about Zappos' FREE and not to mention supefast shipping, and that returns were free (THEY pay the shipping for YOUR returns!) I thought I would see if they had any shoes I would like just so I could try out their service.

That was a bad idea. They have a massive selection of shoes. You would find only a fraction of styles at your local mall (I hate malls).

Want Mary Jane style shoes? Type in Mary Jane in the search engine and every type of shoe that falls into that category pops up.

Find a pair of cute shoes but have no idea how they fit? People who've bought the shoes rate how they fit (if the width was too narrow, if you should buy a half size up, etc) and you can read their review of the comfort and style of that particular shoe.

I once ordered a pair of shoes mistaking it for another pair I was eyeing, and immediately realized my mistake after sending the order. I promptly emailed (yea yea, I should have called but I'm lazy, okay) and asked if they could remove the shoe from my order.

Now, if this had been some other store, I KNOW I would have gotten back the canned response, "Sorry Cust# 123243423, You order has already shipped..." but Zappos not only took the shoe out of my order, the person who replied to my email was actually very nice and upgraded my shipping to 2-day. I was amazed at the fact that an actual person typed a response to me, instead of sending me a generic form letter and tacking their name at the bottom (which a lot of online stores do, and which makes me think they are all run by robots).

Every pair of shoes I've bought have been delivered straight to my door the morning the day after. Seriously.

I once had to return a pair (it was too small), and all I had to do was fill out a small form on the website and print out a return label. I stuck it on the box, headed over to usps.com and requested a package pickup. It_was_that_easy.

Now, my only complaint about Zappos is that it turned me into a total shoe buying addict! Kidding of course. They are the BEST place to buy shoes online, I've recommended them to countless people."

"AMAZING!!!!!!

Great prices, Super speedy shipping, Excellent customer service... everything.

Very pleased. :) :) :) :) :) FIVE smileys!"

"Zappos is awesome. I had free shipping, which they upgraded to 2 day air, so the order I placed Wed at 10 pm arrived at my door Fri at 10 am. Great condition, great shoes, great service!! They gave me 110% price match within minutes of my order, on the phone, without any hesitation. The original amount was never even put on my card."

"they upgrade my shipping with no extracharge and i received my new bag in one business day with excellent condition. great service."

"Zappos is one of the best on-line retailers out there. I've been purchasing a variety of item on the web for nearly 7 years and they beat out my all time favorite, NewEgg.com.

There prices are not the lowest, but are competitive. I would rather spend the few extra dollars knowing I will get my product fast. Also, their return policy is #1. They understand the concept of customer satisfaction. "