ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.19/5
Chance of future purchase:
2.75/5
Shipping & packaging:
2.75/5
Customer service:
2.75/5
Return/Replacement policy:
2.75/5

Verified
5/5

2016-05-23

Great Site with the cheapest hotel prices

"I found the best offer for my 1 night stay in Vilnius, just 16 EUR for single bed room. Very nice to navigate in the website and the booking process is simple easy and fast which is very important for me that i book often hotels. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-29

"Grand Hotel that I stayed in Beirut on 21-24 April 2016 fully met my expectations"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-22

perfect!!!!!!!!!!!!

"I booked the «Four Season Hotel Milano» through them, of course the stay was perfect!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2016-04-18

Happy Customer

"This was my first time using Zenhotels. Despite low prices, I still hesitated before booking since I didn’t know anything about the company. I was afraid it was fraud, oppositely, my booking process was flawless. I easily found the hotel I needed, chose the room that went with 30% sale and got my voucher immediately. Plus received an SMS reminding me the check in date and name of the hotel. I was a little disappointed because the room was a bit smaller in fact than it was on photos. Anyway, would use again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-01

Immaculate Customer Service

"ZenHotels has one of the easiest websites one could ever rely on for bookings. It was a discovery for me, I didn’t expect that a new company would do the work so well and so professional. Every step is very is straight forward and when finish an immediate response. I love this website, it encourage me to travel because I know that my place of stay would be guaranteed. I was referred to this website by a friend, therefore, the word is getting around.

It was my third trip using this website and I must say I had no problems at all. I stayed at Days Inn a beach front hotel in Miami. I had immaculate customer service and it was my dream vacation that came to reality. This all-inclusive restaurant had everything as expected. For example, perfect dining, excellent cleaning services and no problems at all. I would have liked to over stay my time.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-31

Why with ZenHotel.com?

"Easy booking, fast feedback, perfect execution, reasonable rates. Overall perfect service
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-31

Valuable Site

"This year my friends and I decided to travel abroad for our annual trip. I was in charge of finding a hotel. I used Zenhotels.com. I was thoroughly pleased with the way this site works. I found it was better than Expedia. I was able to get a pretty good idea about the hotel and do a good comparison. I was then able to book my hotel. When we all arrived at the hotel I selected everyone was quite impressed. The hotel was perfect. This is definitely a valuable site to use especially when you are traveling somewhere you aren't familiar with."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-03-30

cool

"I used Zenhotels.com for a second time and they did not disappoint. The friendly staff answered all my questions regarding the hotel we had in mind and actually made a suggestion that was better suited to our needs than what we initially wanted. The site is super easy to use for me (someone who is tech illiterate) There are still minor details to improve on (such as possibly having more options of hotels) however I will definitely use this site again for my future getaways. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-03-22

Dope trip!

"I booked my weekend trip through ZenHotels. We stayed at “Leonardo Hotel Berlin”. It turned out to be a most awesome trip I've ever had! Super helpful staff and amazing view!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-21

Our journey began with ZenHotels.

"Responsive and highly-qualified customer support team helped us pick a greatest hotel for our trip. I stayed at “Royal Cliff Beach Terrace”. It’s a beautiful place with cosy rooms. Everything was done in timely manner: at our check-in time, the reception staff did their best to upgrade us to “Terrace Suites” with sea view and two large bedrooms. We got everything you would expect from an all-inclusive resort: perfect dining options, outstanding service, immaculate cleaning. No complaints at all! I would love to stay there again, maybe even for my honeymoon - their rooms are just tailored for the newlyweds."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2016-03-20

Book without hesitation!

"I was afraid that this new site could turn out to be fake. Besides, no one knew it. So it seemed to me that the most sensible thing to do would have been to use another service, but I could not afford to book with other services. Well, now I see that it was worth it. Will use it again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-03-20

Best Booking Site Online!

"I booked a fantastic resort for my family with Zenhotels.com! This site is the most user-friendly online booking site that I’ve ever seen or used! It has great search options that allow you to not only compare prices but also choose between a variety of accommodations. I saved time and found a sweet deal that I never dreamed that I could afford. I’ll definitely use Zenhotels again! It’s truly a time and a lifesaver!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-19

Zenhotels turned out to be a very convenient and cost-efficient booking service.

"I am a fan of FC Porto as long as I remember myself and try to visit games as often as it is possible ( currently I live in Spain) Having an unplanned weekend I took a chance to go to Porto to see the match with Unian Madeira. Succeeded to find a very good hotel neighbouring the stadium Dragan.

AC Hotel Porto by Marriott provided us with hospitality and high level service ( as usual for Marriott hotel chain). But if you book it directly with the property the price is unbelievable. Zenhotels.com offered it almost twice as cheaper including breakfast. I have already started to recommend this service to my friends and going to use it myself in future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-18

Low prices, easy to book, but was sceptic about service at first.

"I was a bit sceptic about booking a room on a website I've never heard about. But prices was so tasty and the rate was without any prepayment or credit cards, so I took a risk. Glad to tell, that everything went smooth and I hadn't experienced any problems with my reservation. Well, except waiting about 10 mins before my reservation was found at reception upon arrival, but comparing to prices on other websites, I've saved $100 total for 4 nights, so it's okay to wait 10 mins and save some money.=)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-03-10

I liked the site, but not the Cosmos

"I booked a Cosmos hotel for my first trip to Moscow. I liked the design of this hotel and location. But after check in I was a little disappointed: the building is old, the rooms are not no tidy as in the pictures. Also I’d advise you not to buy breakfasts because they are not worthing. You can better visit one of many cafes in the area for even better price. I booked through ZenHotels.com for the first time, but I’v satisfied with the service. The usability and design is almost perfect and the confirmation was sent immediately to me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges