"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Takes forever to get glasses"
"I will continue to order from Zenni!! "
"I over heard co workers talking about this company so I decided to order my glasses from here this is my new go to place. "
"See above. Please come good and replace lenses. "
“Thank you for your review. We are sorry to hear if the lenses are not working out for you. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you. ”
"Very good experience with customer service! They always do their best or better to help you!"
“Thank you for your review! We try our best to provide a memorable shopping experience, and we're so happy to hear that we achieved it!”
"Good experience overall, see above comments for details. "
“Thank you for your review!”
"Pricing is amazing however I can not speak on glasses as I still have not received them. Shipping has been the worst experience I've had in a while."
“Thank you for your review. We're truly sorry to hear that you haven't received your order. We completely understand how frustrating it can be to wait for an order, especially knowing how important it is to you. Our standard shipping timeframe for all orders is 7–14 business days. If you have not received your order within this timeframe, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We would be more than happy to assist you.”
"My experience about telling you about my experience? Pretty chill"
“Thank you for your review! We are always looking for ways to improve our service, and we appreciate your feedback.”
"It worked well for me and I like the glasses"
"No problems at all fast and great service"
"Usually awesome just slight discomfort this time."
“Thank you for your review. We are sorry to hear the glasses are uncomfortable. We do have an adjustment guide linked below, but if that doesn't help please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/how-to-adjust-your-eyeglasses”
"Great glasses great price"
"Thank you!!! It was super easy!!!"
"Did an online chat to see the number of my frames they helped me tremendously and told me where and how to order the sunglasses that clip on. I was very impressed."
"I am anxious to get new glasses "
A rep from Zenni , ZenniJeA, has responded:
“Thank you for your review! All orders do have a time frame of 7-14 business days. If your order has not arrived within that time frame, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you. ”