"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I’ve never had issues with the products in the past, but this current order is taking forever to be delivered. Might not be Zenni’s fault but there hasn’t been an update in days. "
"very good, i will order again"
"Great from start to finish!"
"I ordered eye wear and it was for children not adults now it is too small for my head . I wish I could reorder and get the right pair and make my money worth . When I tried it on it was sitting good . I ordered many times this time disappointed . "
“Thank you for your review. We are sorry to hear the glasses are too small. That must be frustarting, especially if you really like the frame style. We recommend measuring a frame you have at home that fits well and ordering one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to”
"I apparently did not enter R correctly and received glasses I could not see thru. I was able to send them back and order correct with the help of chat
"
"Easy peasy to order.
Low cost
Never buy at Doctor ‘s office "
"See My notes above Thank You "
"Affordable and durable. Highly recommended especially for kids "
"Still waiting to see if glasses will be delivered"
“Thank you for your review. We completely understand how frustrating it must be to wait for your order, especially knowing how important it is to you. The standard delivery time frame for all orders is 7–14 business days. If you haven’t received your order within that timeframe, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We’ll be happy to assist you.”
"Purchased night vision lenses -they do nothing"
“Thank you for your review. We’re really sorry to hear that the night driving lenses didn’t work as expected. That must be disappointing, especially when you were hoping for a positive difference. If you’d like to explore your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number, and we’d be happy to assist you.”
"This is my second time of ordering. The first was good my second pair are awful. I wasted $65. "
“Thank you for your review. We are really sorry to hear that your second pair didn’t meet expectations, especially after a positive experience with your first order. That must be really frustrating, especially when you’ve invested money hoping for a great result. We completely understand your disappointment, and we’d love to help find a solution to make this right for you. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you. ”
"Good and fulfilled my needs"
"The new updates to the website were easy to use, especially being able to measure pupil distance using a card, and the virtual camera for trying on glasses was accurate and useful. This was a big change from when I used Zenni for the first time a few years ago."
"j ai acheter ma première lunette sa fait 10 ans je me suis dit que si sa marche au lieu de payer 1000.00$ pour mes lunette sa me couterait 60.00$ donc sa a marcher très bien depuis moi et mon mari on commande la aissayer vous ne regretter pas . bonne achat
"
"Site was helpful, quality eyewear at great prices"
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We're truly sorry to hear that you haven't received your order. We completely understand how frustrating it can be to wait for an order, especially knowing how important it is to you. Our standard shipping timeframe for all orders is 7–14 business days. If you have not received your order within this timeframe, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We would be more than happy to assist you.”