"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"It was easy, and they came on time!"
"Easy, even for a 68 year old."
"I ordered a very cute pair to match my week end car and a pair for every day to wear in my work truck. They arrived a week early and they were ideal. "
"Prescription is accurate, price is excellent, delivery was fast. "
"The customer service team is amazing! Everything is easy with Zenni!"
"Grate all around well order again
"
"I love the frame selection. I love my new prescription sunglasses (with permanently shaded lenses). And I LOVE the prices. But the transition lenses are useless. I have two pair and both only darken when I stare DIRECTLY at the sun. And they only darken slightly. On the brightest days, people can still make out my eye color. There is no value in paying for the transition lenses. "
“Thank you for your review. We are sorry to hear that the transitional lenses you ordered did not meet your expectations. We do see here that the lens type of your transitional lenses is under EyeQLenz. The EyeQLenz has a photochromic feature, and photochromic lenses are lighter than our standard sunglass tints and darken anywhere between 35 and 80% outdoors, depending on the amount of UV exposure, lens material, lens thickness, weather, and temperature. Photochromic lenses perform better in colder temperatures and will turn less dark in hot conditions. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"Wonderful experience. Good price. Favorite store for ordering glasses. Always impeccably executed order. Dates, quality, chat service online, everything really deserves praise."
"I just told you i had placed a rush order my glasses came a weeek later and the quality of my glasses are cheap and woobly not as strong as my last pair! I yhought I had orded the exact frame "
“Thank you for your review. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see a refund has been issued due to the delay in rush delivery. Additionally, if you're not satisfied with the glasses, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and any questions so we can better help you.”
"Great quality, and offers. The only I miss, is more models variety on sale."
“Thank you for your review! We have passed your feedback and suggestion onto our team. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media if you need further assistance.”
"I chose more expensive glasses this time and I am less satisfied with the quality. My last purchase was less expensive and I was very happy with the quality. This time I felt the quality and the ease of checkout were worse than before. "
“Thank you for your review, Helena. We are sorry to hear the glasses you received didn't meet your expectations. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"A friend told me about zeni so I decided to give it a try. They did a great job on my new glasses "
"Lense color was not what i expected. Customer service terrible "
“Thank you for your review. We're genuinely sorry to hear about your recent experience with both our glasses and customer service. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see a return label has been sent to you, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"I have been very satisfied every time that I have ordered through Zenni."
"This is my third or forth time purchasing from this site and I haven't been disappointed. The quality is great, and I adore all the designs available. It's been very nice getting a chance to try different styles that are affordable. I usually buy from the cheap side haha and I'm very grateful for them. "
A rep from Zenni , ZenniNK, has responded:
“Thank you for your review! ”