"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"I haven’t received my shipment…it was supposed to arrive on Tuesday, and on Friday, still nothing. The tracking hasn’t been updated since Tuesday. "
"I'm super disappointed in these glasses. "
“Thank you for your review. We're really sorry to hear that you're disappointed with the quality of your glasses. We understand how frustrating it can be when a product doesn’t meet your expectations, and we truly want you to be satisfied with your purchase. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"Positive and affordable. Easy to use web site. "
"see above. see above. see above"
“Thank you for your review. We’re truly sorry to hear that you’re disappointed with your order. We understand how frustrating it can be when a product or service doesn’t meet your expectations, and we genuinely want you to be satisfied with your purchase. This is certainly not the experience we aim to provide, and we’d love the opportunity to make it right. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through the chat feature on our website, or on social media with your order number. We’re here to assist you and ensure a better experience.”
"Highly recommend to anyone "
"A lot of blue, black and brown selections. Wish there were more options for wine/burgundy color selections. "
"Purchased eye glasses in the past, 1st pair spot on. 2nd pair not as focused as 1st.
Now new eye glasses seem a little off."
“Thank you for your review. We're really sorry to hear that your new glasses aren’t meeting your expectations. It must be frustrating when the fit and focus aren’t as perfect as your first pair. We want you to have the best possible experience with your glasses, and we’d love the opportunity to help you get them just right. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through the chat feature on our website, or on social media with your order number. We’re here to assist you and ensure a better experience.”
"A plus service, lots of styles to choose from "
"Like in some ways, I like my new glasses, but it’s other ways they are causing me problems. The bifocal line seems way too low and the transition is not good."
“Thank you for your review. We're really sorry to hear that your new glasses aren’t meeting your expectations. It must be frustrating when the fit and focus aren’t as perfect. We want you to have the best possible experience with your glasses, and we’d love the opportunity to help you get them just right. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through the chat feature on our website, or on social media with your order number. We’re here to assist you and ensure a better experience.”
"Lots of selections, easy ordering. "
"Ordered over a month ago and still no glasses !"
“Thank you for your review. We’re sorry to hear that you haven’t received your order. We completely understand how frustrating it must be to wait, especially knowing how important the glasses are to you. The standard timeframe for all orders is 7–14 business days. If you haven’t received your order within that timeframe, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through the chat feature on our website, or on social media with your order number. We’d be happy to assist you!”
"Getting the correct fit is a difficult journey.. "
"Love Zenni. The glasses are awesome and customer service is great!"
"Will continue to order from Zenni"
"So affordable, and great selection!"
A rep from Zenni , ZenniEH, has responded:
“Thank you for your review. We’re sorry to hear that you haven’t received your order. We completely understand how frustrating delays like this can be, especially when you're eager to receive your items. The standard timeframe for all orders is 7–14 business days. If you haven’t received your order within that timeframe, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through the chat feature on our website, or on social media with your order number. We’d be happy to assist you!”