"I was bought an 8 carat ring which took over a month longer to arrive than promised and after 6 weeks of wear was completely bent out of shape. It had been badly resized on the inside and was visible and this is where it bent. I returned and was made to pay for a repair and also shipping. Ring not fit for use. they say 30 days to turn around the repair and 5 weeks later it has still not been dispatched.
Customer services as per the other reviews were rude and unhelpful. Many other companies doing the same thing. AVOID ZIAMOND "

"The real ring looked like was straight from Wal-Mart. Bought it for my wife's bday. Didn't even worth 1/10 of the price. Don't be deceived by their heavily photoshopped pictures. Take your money and business elsewhere!!"

"I recently ordered the Meza Luna ring from Ziamond and I am EXTREMELY DISAPPOINTED in the quality and look of the ring. I have been searching for an alternative to my real ring after loosing and finding my 2.5 carat cushion center stone. I ordered the clearance Meza Luna, paid an upcharge for the Diamond look, and an upcharge for sizing to a 5. The gold is extremely thin, the setting is fragile, and the stones look terrible. If you're looking for a diamond alternative I would shop elsewhere. The quality for $$$$ is definitely with this retailer. Buyer beware.......and read the fine print. $550.00 later, with a ring I am not happy with, that I cannot return."

"My fiance spent over $1000 for an engagement ring, and it was no return/no exchange whatsoever. The setting was too high for my hand and even though they have other settings and they are the manufacturer, they refused to accommodate. Their products are quality products, but they are a horrible company. I would strongly suggest not doing business with them. They are rude, obnoxious and very unwilling to help the customer or give any customer service, or any help or reasons for them not being able to do certain thing. Spoke to Danielle and she would not let me get a word in edgewise, had flimsy or null excuses for not being able to help. In my mind, they have no interest in doing any customer service whatsoever and are only interested in taking your money and moving on. Russian Brilliants is a better route to take, nice, helpful and unless it's a complete custom design, they will exchange anything for you."

"I ordered a large cz eternity band for $800.00. I wear it daily and take it off to cook, clean and garden. A month after I got it, I dropped it on the linoleum kitchen floor and a stone popped out. Luckily I found the stone and mailed it back to be replaced. Ziamond charged a service and shipping fee. One year later another stone popped out and I couldn't find it. I wore a smaller eternity band for 15 years and never had a stone come out. I feel that for $800.00 Ziamond should offer a guarantee or free replacement. It's not like I'm wearing the ring while chopping wood or brick laying. I'm a housewife. Also, the turn-around time was pretty long. I would not order another piece from them."

"I placed an order with Ziamond last October (2010) and cancelled it three days later. Ziamond them told me that they would issue a credit to my American Express account for 65% of the order but that the order cancellation charge was 35%. I attempted to have American Express assist me in getting a full refund since I NEVER had the jewelry item produced. I have paid Ziamond 15% of the order as a good will jesture to resolve the issue. Read their terms & conditions carefully. The 35% order cancellation fee is in the fine print at the END of their terms and condition text in their site's pop up window. My research indicates that they have 4 employees, other reviews indicate that their setting are from China and given my experience, much of their money may be made from order cancellation charges. WHAT ZIAMOND DOES MAY BE LEGAL BUT I BELIEVE THAT THEIR BUSINESS PRACTICES ARE DECEPTIVE AND UNETHICAL. DON'T BUY FROM THEM"

"I ordered a ring and was told it would ship within 10 days. Needless to say, 10 days came and went. 20 days later and still no ring! Customer service the absolute worst. CS Manager very rude and does not even want to listen to a customer being dissatisfied ... I believe this company is just taking people's credit card money, getting interest, and NEVER plan on sending merchandise. Depending on how many times you call to inquire and complain...they simply cancel the order and say they will issue a refund --- still waiting for the refund. **********BUYER BEWARE OF THESE CROOKS ... NOT ONLY IS THE JEWELRY FAKE BUT SO ARE THEY***********"

"The ring broke with a few days of me wearing it. I was accused of using "force". Consulting a local jeweler I was told that the ring's design was the reason -- white gold and the thin prongs were not enough to hold the 1.5 kt stone. The customer service rep's attitude was condescending and accusatory. I was refunded less 25% and not including the costs of shipping the ring back."