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Verified
1/5

2006-04-10

"I ordered an inexpensive SD card from ZipZoomFly, and I received an order confirmation, as well as a shipping notice. They said my order had shipped. A few days later I called up, and customer service said the thing was back-ordered, along with a queue of 600 other customers. I consider sending me a tracking number without having the item in stock to be a fraudulent business practice, so I would not order from them again."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Verified
5/5

2006-04-10

"No problems. Item was shipped very quickly and I had several emails confirming processing and shipping including tracking numbers. Prices are very competitive for the level of service I have come to enjoy from ZipZoomFly. I've ordered from this company 3 other times besides this instance and have the same great service. A very repeat customer."

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Overall quality of the company
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Making decisions on their own
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Verified
5/5

2006-04-09

"Ordered MB, mem, HD and CPU - free shipping. No emails, but my account was updated continuously and I tracked the package through it. All arrived as ordered, ontime, good price, no problem. "

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Verified
1/5

2006-04-09

"They lie to you, plain and simple!
On April 2, I placed my order for a Corsair 2GB 133X Secure Digital Memory Card for $69.99, free shipping with a $20 Corsair rebate. Sweet deal, I thought, though the ratings for this company were abysmal. But how could they screw up a data card, right?
On April 4, my credit card was charged, and I received an email from ZipZoomFly stating, "ORDER NO.Z3386308 HAS BEEN SHIPPED OUT...This e-mail is to inform you that your order has been shipped out." I got a FedEx tracking number from the link in my ZipZoomFly account.
Upon viewing my FedEx tracking information, I found that the card had not actually been shipped out. The only information in my tracking history was, "Apr 3, 2006 8:23 PM ...Package data transmitted to FedEx"
Those skunks! They generated a tracking number for a NONEXISTENT PACKAGE!!! For all I know, the card is still in Asia. Mind you, the rebate "clock" is still ticking, and the device I plan to put the card in arrived today (April 8).
Here is the kicker: I cannot cancel my order!!! Even though it has not shipped! How stupid do they think we are? And so, I have three options:
1. Wait patiently for the card and hope it makes it in time for my rebate.
2. Wait patiently for my card and return it, paying a 15% RESTOCKING FEE.
3. Call my credit card company and dispute the charge.
I opt for #3. How can they operate like this? What a waste of everybody's resources.
Meanwhile, NEWEGG has a weekend sale on a card that has no rebate yet costs less than the one I tried to buy from ZipZoomFly IF the rebate is factored in. Yes, $43.99, with $4.81 shiping. It is a slower card, but not too slow for my device or the camera I own.
Do yourself a favor: Go directly to NEWEGG. Do not try ZipZoomFly first!!!
"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2006-04-08

"They had an excellent price and the product arrived as expected in excellent condition."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
5/5

2006-04-08

"I ordered the Antec NeoHE 550W power supply from ZipZoomFly. My product is great and I've had NO problems whatsoever! Shiiping was pretty fast and they had the lowest price I could find on this product. I'd give ZipZoomFly an A and I would definately buy from them again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Verified
2/5

2006-04-08

"Buying the product was easy, receiving it was much more difficult. I purchased a power supply on the March 30th. I also placed an order at Newegg within a half an hour of this order. I had my orders shipped to my work address and I have the address on file with my credit card company. Newegg had my order to me on April 3rd. Zipzoomfly chose to still verify my address, Newegg did not and this delayed the processing of my order. On top of that, I choose business delivery when placing my order and Zipzoomfly choose to ship it Fedex home. It is currently out for delivery today, Saturday April 8th, to bad there is noone to accept it because they shipped it home delivery. Now, because Fedex home delivery does not work on Mondays, I will not receive my order until Tuesday April 11th, a full two weeks after I placed the order. This in my eyes is unacceptable and I should have ordered this product from Newegg and paid the extra 6 dollars they were charging for it. I will not be purchasing from ZipZoomFly in the immediate future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Being knowledgeable
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Verified
1/5

2006-04-08

"Well, I ordered a 2GB SD memory card for my camera. It looks like this will be my first and last purchase from ZipZoomFly. They say the order has shipped, but FedEx has only received the package data, no further updates available. ZipZoomFly said it would be here Wednesday, didn't get here. Didn't come Thursday or today (Friday) either. Stay away from these clowns!

(Update 4/17/06) I received the order last Wednesday, but it was still almost a week late.
I haven't changed my mind about not ordering from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
1/5

2006-04-07

"The worst customer service ever! I was sent the wrong part and was kindly offered refund with a 15% restock fee plus I get to pay for shipping. Would not even drop the restocking fee if the dorrect part was ordered. CS number goes straight to voice mail and email response take two days! Just stay away from these jokers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2006-04-06

"Ordered 2 19" Viewsonic LCD monitors for $715. Their site said "in stock". 6 days later it still has not shipped. They charge your credit card and then mark your item as "Packed" to prevent you from canceling online. When you call you only get voicemail telling you to leave a message which is never returned. My item has been "Packed" for 4 days now! Must be some good packing! If you want your item shipped fast go to Newegg or Buy.com. I ordered a different monitor from Buy.com on the same day as my Zipzoomfly purchase and it was at my door 3 days later."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2006-04-06

"Fair prices. Usually has a product that fits my needs but does need to work on the backorder problem. Free shipping is always a plus for computer parts."

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Pricing of products and services
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Is trustworthy

Verified
5/5

2006-04-06

"Excellent online Stores, good prices, nice shipping. Wonderful !!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
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Web site being easy to use
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Verified
5/5

2006-04-05

"ORDER ARRIVED WHEN THEY SAID IT WOULD. NO PROBLEMS. GOOD PRICES & ON TIME DELIVERY"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Verified
2/5

2006-04-05

"I placed an order for a single item on Sunday evening with ZipZoomFly. The same night I placed an order with New Egg for nine items. New Egg had all items shipped with in 24 hours while ZipZoomFly took over 48 hours. I do not understand why this is so complicated. This will be my last ZipZoomFly purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-04-05

"Good price. Poor service. Takes far too long to get the product out the door. Makes excuses. Overnight serivce paid for, took more than 5 days. Fedex not at fault. Other retailers are much more responsive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site