"Great Prices, Fantastic Customer Service. No problems at all with this order. Shipping was very resonable and fast. I would look to zipzoomfly.com for my next HDTV purchase."

"I ordered a hard drive on 11/9/06 and it was supposed to be 2nd day ship which I payed extra for. well here it is 11/25/06 and still not here. I wouldn't recomend them for anything. Never use them again."

"Bought an old althlon xp3200+. Item shipped fast and in proper packaging. As advertised and good price. No problems."

"Simply one of the best online retailers... This was my 5th order from ZipZoomFly, and they still surprise me with their speed with handling and shipping."

"The store itself is excellent. I do have a problem with them only using FedEx for shipping. FedEx never delivers things correctly where I live. I think they should offer a choice between FedEx and UPS. Other than that, I definitely would recommend this seller."

"Awesome prices. Ordered Sunday, November 19th, received the parts Tuesday, November 21st in the morning. Will definitely be using them again in the future."

"The order was placed and delivered. Very easy and enjoyable shopping experience. Zipzoomfly has a very effecient website as well as the lowest prices on the net. Exceeded my expectations. Definitely will do business with them in the future."

"Order filled quickly and accurately at an excellent price. Great."

"I've ordered from ZipZoomFly twice so far and have never had a problem. Shipping is fast. Prices are excellent. I will continue to shop with them."

"On Tuesday October 24, 2006 I placed my first order with Zipzoomfly (Z3727077). It was for an “in stock” item. I noticed Friday October 27 that it was still in “processing” even though it the company policy states that “most orders require 1 business day processing time and are shipped out the following day (weekdays only).”

I called that Friday and left a message. The message was returned and the rep that assisted me said that because this was a special order item it would take 2-3 additional days to be sent out and that I could expect it in the later half of the next week (week of October 26th).

14 days after I placed the order it was still listed as being “in processing”. And I was never given a warning or explanation for the delay.

So in the pluses category I have Zipzoomfly is good because:

(+)They had the merchandise I needed in stock for a good price (so I thought).
(+)They returned my first call the same day I left a message.

And in the minuses category I have:
(-) They apparently don’t have the item in stock (Lying about merchandise to attract business is actually illegal in some states).
(-) When they couldn’t comply with their own shipping policies they didn’t notify me.
(-) An item that I ordered in October when I wanted/needed it was never even pulled for shipping before I cancelled the order in November.
(-) Customer Service Resolution was not accurate/effective.
(-) My email sent to customer service was not addressed in the timely manner as stated on the website as “For general customer service questions, email us at ****@****. Please allow up to two business days for a response. In addition, please avoid re-sending emails, as this will only tie up our system. Thank you for your patience. Please note that we do not offer any technical support or technical sales assistance.”
(-) Zipzoomfly’s requested cancellation method of the internet was not functional. After 14 days without any progress in the processing of my order or a reply to my attempts to resolve the issue using the channels that were listed at zipzoomfly I cancelled the order by phone. Although there was never a reply or confirmation (email or otherwise) the order was cancelled at the end of the business day

I do around $25,000 of internet shopping every year. Of that $15,000 is for products that zipzoomfly would typically carry. Companies I have ordered from within the past two months include directron, mwave, new egg, techforless, SVC, tigerdirect, and ecost. I tried zipzoomfly because it appeared to have an excellent customer satisfaction rating. Luckily, I ordered something small to see how they handled that, before committing to a large order. My personal experience has been so exceptionally poor that I spent the time necessary to record the facts so that others don’t have to have the same bad experience I did.




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"Have ordered several times from ZipZoomFly.com. Ordered a high end video card from them and was shipped in two days. Always have gotten excellent service, sometimes they have upgraded my shipping, and prompt reply to emails. They will be getting mor of my business."

"Ordered Vid card and powersupply on Nov. 11 because they had good price and free shipping. Upgraded to 2 day shipping for 2.99. Tues. comes, says they are still processing. I get email saying to call them so I call, but get no answers. Finally shipped on Wed supposed to get it Fri. Funny thing I also ordered a bunch of stuff from Newegg on same day w/ standard shipping and got everything on Tue. Price was good but I guess you pay for that good price with slow service."

"After comparing prices on video cards, ZipZoomFly.com was the lowest price. What most got my attention was the FREE shipping. I went ahead and paid $1.99 for the fast 2-5 day shipping. Ordered on a Sunday night and received item on Wednesday. Will order from this reseller again."

"I recieved a motherboard that was D.O.A. When I called cust. service to request a R.M.A. I was told that return shipping was on me(not a good sign) When I asked that they send me another motherboard of the same brand I was then told that they can not accept phone orders(my computer was in pieces at this point). After waiting two weeks for my money to be refunded they only returned 85% of original purchase price with no explanation. In general I was very disappointed with their policies and will never do business with these crooks again."

"Excellent buying experience. products were as stated and order was fulfilled on time."