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5/5

2006-09-08

"Always have good service from ZZF! I've been using them since googlegear days and don't order a lot, but when I do they have it in stock, free shipping and a fair price (if not the lowest)."

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Verified
5/5

2006-09-08

"Found an extremely good deal on Zipzoomfly and could not pass it up. Having dealt with this company before I knew I would not have any problems. Placed my order and got the comfirmation email. As expected the package arrived in few days. No problems. I had two rebates on this order and both went through. Another good experince with this company.

Would recommend this company.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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5/5

2006-09-08

"I purchased a Plextor internal hard drive on 9/7/06,it shipped in less then 24 hrs, and the upgrade to 2 day air was only $1.99. I checked with another company, and they wanted $23.00 for the same shipping option.After bad experiences with other companies it is good to find one that is reputable."

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Verified
5/5

2006-09-08

"Excellent and simple transaction. The product shipped the day after I ordered it and arrived in one day. My first experience with this vendor and I am quite pleased. There were less expensive alternatives, but this vendor was close to the best price and had the strongest reviews, which I thought was worth the small premium."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
1/5

2006-09-07

"I ordered a 1g SD card with a $30 rebate through ONRebate. I sent it all in but rebate was voided since I mailed an "email receipt" and not an invoice! Zipzoomfly only sent me an email receipt. I have not received a response from Zipzoomfly or ONRebate. They sucker you in by being the only store with a rebate but then stiff you on the rebate. Avoid BOTH of these organizations. I've added them to our "banned" list corporately. Beware a deal too good."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
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Verified
5/5

2006-09-07

"order was delevered early, on the friday before the estemated delevery date which was monday. this is more on the manufacturer then zipzomfly but the information on the outside of the book didn't match the information given in the manual, i don't know if this is due to the fact that the product is a newer edition and the manual didn't get completely updated of if the information on the outside of the box is just wrong, we will see when i get the rest of my parts to complete my system. The information of ZZf.com was based off of that given from the outside of the book, so to be sure you are geting what they say i would recomend looking for an online version of the product manual on the manufacturers site before you buy. hopefully all well be ok. On a more positive note ZZf's prices where very competitive, lowest of the major online retealers and below the MSRP found on manufacturers site. This is my second order from ZZf and i have been satisfied both times. :)"

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Verified
1/5

2006-09-06

"Yet again I was treated like crap by this retailer. I will never order from them again - this is twice that I have had customer service issues and am truly fed up. Due to misinformation (or lack of information) on their site, I placed an order an expected to have it by the end of this week. After 45 minutes of long distance phone conversation (and one intentional disconnect by them), the best resolution they can offer is to cancel my order. So I did. And I also filed a BBB complaint.

Their low prices are NOT worth their horrendous service!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
4/5

2006-09-06

"No problems with my purchase from them. Better prices than Newegg on a lot of items. They were a little slow processing the order but the free 2 day shipping made up for that. I have bought from them again. However I did buy the 7900gt and it was faulty but that was a manufaturing problem with Nvidia. They offered to RMA but I had to go through EVGA to get a working card."

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Verified
5/5

2006-09-06

"ZipZoomFly is awesome to do business with, fast shipping and good prices. I have been ordering from them for approximately 3 years now without ever any problems. Also good service for RMA’s , I had concealed shipping damage 2x now but that is a FedEx problem. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
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Making decisions on their own
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-09-05

"Their automated checkout system shipped my order to the wrong address. They said they would not correct their error unless I paid for them to ship it to the right address. Two weeks later I had another bad experience and they did not respond to my help requests, I had to send another one and they replied refusing to help even though my request was within the realm of their service guarantee."

Detailed Review Benchmark + -
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Verified
5/5

2006-09-03

"Definitely an elite Internet seller. Bought Logitech PC speakers at a ridiculously low price. Bought on Sunday night, received on Friday. Not bad considering free shipping. Packed incredibly well. Product was brand new. E-mail confirmations and shipping/tracking info excellent. Absolutely no complaints with this vendor and would definitely buy from again. "

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Verified
1/5

2006-09-02

"I inspected the merchandise minutes after receiving it from FedEx. I immediately noticed one of the items was damaged and clearly not new! I tried to contact Zipzoomfly by phone, but only got an answering machine. (No one ever returned my call!) Frustrated, I completed an RMA form and returned the merchandise. I though the problems would end there, but then they had the audacity to claim that I had caused the damage and would only offer to try and exchange it through the manufacture! I have spent thousands of dollars with these people over the years and to be treated like this is unimaginable. This will be my last experience with Zipzoomfly and I would urge caution before anyone else buys from this company!"

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Verified
5/5

2006-09-01

"Very pleased with my transaction with ZipZoomFly. Very competitive prices and fast shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Verified
5/5

2006-09-01

"Very good service. Fast ontime delivery. Loved their website layout and very, VERY good prices! I will buy from them again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
2/5

2006-09-01

"I placed the order on the 28th and it didn't ship until the 1st which is four days later. I paid the extra money for 2nd day arrival which has been essentialy usless. The prices are pretty good but the service is poor. I'd recomend going else where to order especialy if you are in any kind of a hurray. I called customer service and was asked to leave a message and they'd call back, but after 24hrs still no response."

Detailed Review Benchmark + -
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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