"Item was priced very well and excellant quality. Shipping was very fast too."

"I ordered a single 1 gig stick of ram from this store. I already own 3 of the same brand and model and needed a fourth. the price and ordering went fine. I received the item on time. however when I opened the package and inserted the ram the computer would not post(startup) I removed the ram and looked at it. then I removed the stick beside it to compare. it is at this time that I noticed several differences the pcb(pressed circuit board was a different color(black) then the other sticks(green), the heatsink tape was bubbled and malformed. and that it lacked the RoHS compliant on the label. also the packaging that the ram came in again looked normal but had two stickers on it one a green inventory sticker the other a hand written note of some kind. I realize that its just the package but it is a bit concerning to know there was need to hand write something on a white sticker for this item. I called customer service to return the item however the service person though friendly lacked knowledge of the product. I explained the difference that I saw and was given an RMA number to return it. I was told that they are going to inspect the product to make sure that it is not what I ordered and if this is the case I will be refunded the 15% restocking fee. I am currently sending it in and hoping that I wont have to eat around 20 dollars for this little adventure. this was my first experience with zipzoomfly and though the shipping was fast and the prices fair the product was iffy and now I am left to wait and see what will happen. I intent to update this as soon as the RMA is concluded. update i ended up eating the shipping and restocking i have been out of the country and their emails went to junk mail and were deleated (if they ssent any) so i never had any further contact with them. i am sticking to newegg in the several RMA i have had to do with them this type of thing never occured. "

"Did not show information required for mail in rebate. Can not find it now. Products shouls have had 100% mail in rebate, but the information was not easy to find.

Just looked up price and would now be $73.59 instead of $109.99.

Now they want a 15% restock fee to return items. I am in a nowin situation.

I am very dissatisfied with this merchant and will not use again."

"I buy a lot of computer related stuff from these folks because these great prices, free and delivery on most items and no hassels.
Thanks ZipZoomFly*****"

"I ordered an Asus motherboard (P5W DH Deluxe), an eVGA 7600 GT KO graphics card, and a 2GB kit of DDR2-800 OCZ memory on 7/27/2006. At the time of order, all items were listed as in stock.

Problem 1 (relatively minor)
The entire amount (700.02) was charged to my credit card on 7/28, and I received an email on 7/29 stating that my order had shipped. Upon checking the shipping status on 7/31, I saw that the graphics card was backordered (this seems to be a common complaint). I called about this and they said that it was an accident and that it might be in stock within the week. On 8/2, I received an email stating that they cancelled the item and promised to refund my money within three days. I didn't get a credit until 8/10 after calling to ask about it, and then they forgot to credit the sales tax. I finally got the sales tax credited on 8/18.

Problem 2 (major)
Since the graphics card didn't come with the RAM and the mobo (delivered 7/31), I did not immediately begin building my computer. I left the mobo and RAM in their boxes for safe keeping, but when I took them out a few days later to start setting things up, I saw that the mobo was damaged on one corner. After seeing this, I noticed that the retail box was also bent slightly on the same corner.

ZipZoomFly wanted to set up a claim against FedEx. Very unfortunately, I had already recycled the shipping box. I'd like to state that the shipping box was only slightly larger around than the mobo retail box (no room for padding). The RAM was placed at the bottom, then the mobo, and then a few air-packs on top. Also, this Asus mobo box has *no* extra padding - the mobo just sits on the bottom of the box (in its static bag) and goes to the edge all the way around.

FedEx recommends several inches of padding on all sides of fragile items; I'm sure they wouldn't have approved this claim if I still had the shipping box.

The memory was RMA'd, found to be defective, and a new one was shipped to me.

Although they initially said they would do nothing about the motherboard without the shipping box, then relenting and agreeing to an RMA, then sending it back saying that because it was "physically damaged" they could do nothing, they have somehow convinced FedEx to pay for it and they refunded my money. I ordered a replacement, and ZIPZOOMFLY SHIPPED THE NEW MOTHERBOARD IN THE EXACT SAME TOO-SMALL BOX WITH NO PADDING ***AGAIN***!!! I simply could not believe it. It’s like they have the Keystone Kops working there or something. Luckily this motherboard appears undamaged, but I’d rather it hadn’t been through the mail with no padding.

Now they won’t refund the return shipping cost for the defective RAM and the damaged motherboard. They said that it’s not their responsibility if goods arrive damaged. They also said that if I bought something at Best Buy and it didn’t work, then I would have to take it back to the store myself. Well, if Best Buy delivered a defective HDTV to my living room, I don’t think they’d try to charge me $200 to send it back to the store. Maybe what ZipZoomfly is really trying to tell me is that it would be better to shop at Best Buy than with them.

I strongly advise everyone to always check everything thoroughly immediately upon receipt and make sure you save your shipping box. And think twice before you order from ZipZoomfly!
"

"I bought my Asus P5W delux motherboard for only 30 dollars more then Newegg. Newegg hasn't had them in stock for about 2 weeks, so I think 30 dollars is better than waiting another 2 weeks. And the free shipping."

"i have dealt with zipzoomfly on many ocations and have had no problems and have been very satisfied."

"very good prices im amazed....i ordered a mid-ranged gaming system for $650! not including case and hard drives(already have those...but even if i had gotten those it would have costed around $750...still beats out the big companies :p"

"Ordered a 2x1GB DDR2 kit from them. Great price, recieved an email for confirmation, and another when it shipped the next day. The memory should arrive today (Fedex shows it as on the truck). Assuming everything in the package is in good shape, I will definitely order from here again.

edit: It arrived as advertised. I will be ordering from ZZF again for my next upgrade.

edit2: And I did! They got the C2D E6600 cpu in stock before anyone else so I ordered it. Another great job processing and shipping the order! I highly recommend shopping at ZipZoomFly.

edit3: I received the CPU on time and as advertised. It works great! Holy crap it's fast: I installed XP Pro in under 15 minutes! That's compared to the 45 it took with my old setup (P4 Northwood 2.4GHz, 1GB DDR400, 865PE chipset). Just for reference my new setup is C2D E6600, 2GB DDR2-800, P965 chipset. ZZF will definitely get my business in the future, as they usually match or beat Newegg's prices."

"Ridiculous policy of refusing to forward packages to non-confirmed Paypal addresses (mine is a P.O. Box, which cannot accept FedEx/UPS deliveries). FedEx wanted to forward(I have a FedEx account as well), but said ZZF refused. I tried to convince ZZF to allow FedEx to forward in multiple emails, they continued to refuse, suggesting I drive 70 miles round-trip to get my package from the FedEx hub! I refused delivery, and to add insult to injury, they imposed a restocking fee on a brand new, unopened product, when a simple call to FedEx granting a forward to a well-established FedEx-known address would have resolved the entire situation. Pathetic service and onerous policies ensure I will dissuade others from patronizing ZZF."

"i started using this store way back when its name was googlgear and have alwas had a very good shopping experience with them their inventory is large, shipping charges are reasonable.and they have great customer service.I have never had any problems with my orders. I will continue to use them. "

"Great service. Stayed always in contact to solve problems. Highly recommended."

"I have ordered many times and never been disappointed. Good prices, better than most stores, with free shipping on a major selection of items."

"Ordered a laptop, 2 days later they email me that it was in backorder (web page says it is in stock), they charged my credit card and now I have to wait 5 days for a refund. Will never do business again."

"This is the 4th used item they have send me. I talked to customer service and they constantly denied not shipping used items and said it was actully the manufacturers fault that they sent the used items. They offered me a new product, but insisted that I pay for the shipping to them. I had to argue with the customer service rep for about 20 minutes to finally convince her that I should not have to pay for their own incomptence. After I get my x-fi back from them, I will never shop at Zipzoom fly again, guranteed."