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Verified
5/5

2006-07-27

"I don't usually write store reviews, with one exception: when I buy an LCD. This time my purchase was from ZipZoomFly who ended up $200-300 cheaper than one of their competitors. It was a Samsung Syncmaster 244T. Ordering LCDs always makes me incredibly wary about dead pixels, but ZipZoomFly got it to me promptly and in perfect condition -- not a single bad pixel (yet anyway)! I have bought large amounts of hardware from them in the past as well with very positive results. I definitely recommend them."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2006-07-26

"After a referral from a friend, I ordered an MSI GeForce 7950GX2 for a very good price and also with a good rebate. Hours after my order, I was emailed and called (at home but i was at work) to verify my credit card. I called them back and left a message to verify the card and it was shipped the next day. Very cheap 2 day shipping, and their free shipping on most products can't be beat! Fedex even got it to my house earlier than expected. Prompt service and great prices, can't be beat!"

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Verified
5/5

2006-07-25

"Cheap 2 day shipping with fedex! Processed order fast and got the monitors quick"

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Overall quality of the company
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2006-07-25

""

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-07-25

"ZipZoomFly was great all the way around. The price was about the best around, the shipping was free, and the order arrived quickly. I have had some bad online purchase experiences, but ZipZoomFly reminded me why shopping on the internet can be the easiest and best way to buy some things. Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Being trustworthy
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
5/5

2006-07-24

"I just LOVE ZZF! Typically lower prices than most online retailers and usually no shipping. Products come very fast and accurate. I haven't been back to NewEgg since I discovered ZZF. Great store."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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5/5

2006-07-22

"Never had a problem with this online retailer. Ordering is fast and easy. Shipping time and order completion is usually good. I give this site a vote of confidence."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
1/5

2006-07-21

"I ordered and bought a supposedly NEW OEM Liteon SOHW-1693S 16x Dual layer DVD+/-RW Drive. The DVD received was defective (was only able to read discs and not write them) and also had the metal case warranty seal cut ("Warranty void if seal broken").

I returned this DVD back to ZipZoomFly on my own expense for a replacement. A few days later I received the second OEM but this one was a used DVD, with multiple scratches and, again,
with the warranty seal broken. This drive seemed functional but I decided to return it since it was an used drive and the warranty seal was broken too.

The customer support representative agreed to take the 2nd drive back for a full refund.

After paying again S&H I shipped the drive back. To my surprise they refunded only 85% of the total cost (no S&H) by saying that this is the policy.

Anything that I did later over the phone or email to convince them that they cannot consider shipping me a used drive with no warranty as normal etc. lead to no positive result.

They must have saved 15% from me but lost me as a potential client for the future! It is the attitude that counts mainly, not the 15%!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-20

"I ordered ocz thermal past and kingston pc 2700 ram on a weekend order processed on monday recevied wednesday morning was very pleased and this is the 5 purchase from them always good situations when dealing with them and urge others to do so at whenever price and product warrant so."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-18

"One of the best stores in the net! Good price and clear ordering. moust products has got free shiping!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Resolving problems
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-18

"Very good! Fairly quick about getting out orders. Free Shipping (5-7 days?) on most orders, which is a good plus if you dont mind to wait a little. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2006-07-17

"Item listed as in stock. After waiting weeks without receiving the item, I called tech support who told me it was back ordered and I would need to wait another month. No refund was available. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2006-07-16

"I had been looking for a new supplier that shipped FedEX. Newegg had switched to UPS as their default shipper and with the extra cost of FedEX shipping through them made their prices less competitive. I found ZipZoomFly and thought I had found my new supplier until my LAST order. I had ordered a MSI K8T master2 motherboard, but needed the K8N master2. Well when I opened the shipping box I realized what I had done and contacted ZipZoomFly. I wanted to exchange this board for the other and pay the difference, but what they did instead was RMA the board and charge me a $30 restock fee. Well that was the last $30 they will get from me. Newegg would never treat a customer that way and from now on I'll just pay the extra for FedEX trough them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-16

"came much faster than expected in perfect brand new condition. using my high speed 1gb SD card today :]"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2006-07-15

"The site was easy to find the item that I wanted. They were also the cheapest at the time I made my order. Overall, I am satisfied with my shopping experiences from this online store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused