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Verified
2/5

2006-07-07

"After waiting 3 business days for my order to be shipped, it required me to call them, and they notified me there was an "inventory" error, and had to cancel me order."

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Overall quality of the company
Is easy to do business with
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Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Verified
5/5

2006-07-07

"I think this site is a good alternative to Newegg. They seem to be reliable and have a lot of the same items at a very competitive price. I just wish their website had more pictures, better descriptions, and improved search options.

I made an order for some canalphones, Zipzoomfly had one of the lowest prices plus free shipping. I purchased in on Sun. July 2, it shipped out the very next day (Mon) via the free Fedex 5-7 day. I received the item on Fri. July 7, 4 days later. Everything was packaged well and in perfect condition.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Overall web site
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Web site reliability
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Speed of web site

4/5

2006-07-07

"Fast shipping, store needs more info regarding crossfire, and an easier way to find specific products. The search function is a little awkward. Compare with Newegg's drill-down system."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being trustworthy
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Overall web site
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Web site being easy to use

Verified
5/5

2006-07-07

"I found the item I wanted easily. I got the price and the shipping cost easily and upfront. I ordered the item w/o issue. I recived the item on time. The tracking worked perfectly. Perfect transaction. No issues whatsoever."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-07-06

"I was very dissatisfied with zipzoomfly. I ordered a 40 GB WD Hard drive for a client. I was in the non-refurbished area and clicked purchased the non refurbished HD however I received a refurbished one. My invoice stated that I had ordered the refurb. Even assuming that it was my error and I clicked on the wrong one I still would never shop here again due to the customer service I experienced. When I called, during business hours, about the error I got an answering machine!!! I finally got in touch with a human and she was rude and hateful. When I told her I was a business owner and that the HD was for a client she got even ruder and more hateful. I will never shop here again. Beware the "2day shipping" got to me 7 days later. What gives? Buyer beware."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
1/5

2006-07-06

"Horrible, horrible. I will never shop here again. Order 2gb of DDR2 that I needed in a hurry, paid the expedited shipping (2Day). got here in 5 days... WTF... orders I placed 2 days later then this one got here the next day with NEWEGG.com. SHOP NEWEGG.COM WAY WAY BETTER"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Web site being easy to use
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Speed of web site

5/5

2006-07-06

"Zipzoomfly is where I go to find the least expensive prices. They have fast service and free shipping. I've bought a lot of my electronics and computer parts from them and am very satisfied."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
1/5

2006-07-06

"If you want to be treated like a number, then do business with ZIPZOOMFLY. I have ordered over 60,000
dollars from them over the last three years but the last experience will be my last order ever!

Buy local, get real customer service!

C. Reece
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-07-06

"I recently placed an order for all the components to build a new system. Everything shipped but the case and it showed that it was packed a week ago but has not shipped. This is now the second time this company has screwed me on parts. I used to buy 8 to 10 thousand dollars worth a year from them. I stopped because they have messed me up before. I tried them again because I needed the parts quickly for a customer. I am now sitting with a thousand dollars worth of software and hardware I can not use. It is now costing me time and money. I am afraid that I am going back to my original position. DO NOT BY FROM THEM. In the long run it will cost you more in business and frustration than it is worth. And heaven forbid that they send you the wrong parts or confuse your order. You will be MONTHS straightening it out and you will end up have to spend the extra money to get your parts someplace else. don;t be stupid like me and give them a fisrt chance, let alone a second chance."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2006-07-05

"Only place I could find the CPU I wante so I ordered a cooler with it since they say there's be no warranty if I didn't. Advertised free 2 day FedEx, Got the order 6 days later. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2006-07-04

"One week after placing order, the same item was reduced in price by 10%. ZZF refused to offer a price adjustment. Even the big box stores provide this service. I will never do business with this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
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Making decisions on their own
N/A
Resolving problems
N/A
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Customer service resolving problems
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Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-04

"Great customer service, great prices and you beat the shiping charge. First stop for all my computer shopping!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-03

"I'm extremely pleased with the service I received. I made an error in my order, and cancelled it. My payment was refunded the next day. My corrected order arrived a week later. Merchandise was exactly as described. BTW, they had the best pricing too. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-03

"I have used ZipZoomFly.com several times and enjoy purchasing from them everytime. Received shippment with 2 days (from CA to VA via FedEx) and everything was to my satisfaction. Will definitely continue to refer them to others and purchase from ZipZoomFly.com in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-01

"Very quick service and delivery. For some reason we couldnt get paypal to work with this site ... but hey the prices are good so VISA it is!!! I also think they're shipping is reasonable to Hawaii. I just wish though when a site has free shipping, its really free shipping to Hawaii as well. Thanks again for the great prices and speed of service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability