"Be sure to check their "contract" and this:
2. Product Substitution.
Products (and country of origin) may be substituted and may not be identical to catalog or website published descriptions and/or images.

I decided not to place my order on a well-researched product concerned they would substitute. I sent emails and they never responded."

"A great experience with Zoro. Ordered multiple items with regular free shipping and they arrived the next day, (I live in Dallas and there is a warehouse around here I think).

Had one item that went bad the next day. A quick call and they refunded me the amount I paid, and told me not to send it back, just toss it. I was on the phone less than 10 minutes.

I will definitely be buying here again. Looks like a much better selection than Grainger, which is my other local option."

"I am amazed with this company! Awesome customer service, great return policy, tons of products for lower prices and extremely fast delivery. I placed two orders so far with them, both times it was after 3pm, and I received my items tomorrow morning before 9am!"

"Items as described. Incredible customer service. Great pricing. Quick shipment. Low shipping prices. I am REALLY impressed and have already recommended Zoro to my friends."

"Super fast, accurate and trustworthy! Highly recommended. Would definitely shop here again."

"Ordered 10 foot items and small less than half fist size items July 16. 10 foot items arrived 5 business days later dented. Called customer service asking for remaining items. Zoro said 2 days later. Received a non-Zoro package 2 days later and called Zoro again, Zoro explained items shipped from different warehouses and placed a new order NON-EXPEDITED and free of charge. 10 business days have not received original order promised 3-5 days or new order. Called Zoro 3rd time and they said items shipped from same warehouse and lost by FedEx, was told not to expect to receive the original order and only the replacement order. Received replacement parts 4 days and original parts 12 days from respective ship dates. Inconsistent customer service pretending to know what is going on. Compensation for lost time with shipping 3-4 times longer than promised was replacement order."

"What a great new online find!

I have ordered 5 times and items ALWAYS arrived within 2 days.

Free shipping over $25. Perfect for small operations like mine. Most of my orders arrived in 3-4 seperate boxes (UPS) I assume because they have more than one warehouse. Instead of rounding all the items up, they ship items seperately from the stocking warehouse causing increased cost to them but much reduced deliver time to me.

Get a hold of their catalog (available online) and spend hours browsing. I guarantee you will find fasteners and tools you never knew existed and at a great price.

Search box is terrible (shows 1000's of results for #8 screws) and I suggest you browse to the items you need.

My #1 "go to" store."

"Great company with good customer service.
They shipped my AC sleeve very quickly. Since I had to return the item, the process was even easier. They sent me a UPS label. Shipped it back without paying any additional money. Absolutely recommend."

"Buyer beware!!! I attempted to purchase 14 Jobox truck tool boxes from Zoro Tools. The items were shown as IN STOCK during the purchase process. I found out after the fact that they only had 7. I called looking for an alternate product and was told they didn't carry any other types. I researched other options online only and found Weather Guard made a great alternative. Guess who sold them? ZORO TOOLS. I called ahead this time to confirm they had the boxes in stock. I was assured that they did, so I processed the order. I received an email 2-days later stating that the items were on back-order!!! Also found out that one of the original orders I cancelled wasn't cancelled properly. Talk about a mess. I spent $6000 on these boxes in all. You would think that they would want my business and care...this was not the case. I was offered a half-hearted apology and that's all. Not good!"

"I just ordered Durham sliding drawer units on 8/26/13 and they were delivered on 8/27/13! Service beyond my expectations. I will definitely be using them again! This was with a free shipping offer too. I was flabbergasted when it was delivered because I expected I would be waiting a couple of weeks.
"

"ZORO has just about everything I've ever needed to buy as far as tools, epoxy, labware... They have the best prices I have ever found. Unbelievably fast shipping. Super highly recommended."

"This humidifer was a very good price, combined with the extra discount I got, it was a steal! I'd definitely order from zoro again especially because I got free shipping on such a bulky item"

"Great service and good price. Lowest price I could find for this blade as well as cheapest shipping. Super fast shipping! I would highly recommend this etailer. Only con is a slightly quirky ordering page. Took me a few times before it would accept my PayPal payment. But once my order went through it shipped almost immediately and I RECEIVED IT THE NEXT DAY!"

"The tools were gifts for Christmas. They arrived on time and in great shape. "

"3 stars Neither Satisfied Nor Dissatisfied"