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Zotech PC

3 reviews
1.67 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-04-24

"I was really attracted to this company because they had a computer that had everything that I was looking for in a computer. I ordered a computer from them, with a one year parts and labor warranty, and received the computer in a timely manner.
HOWEVER, the MS XP Home Edition CD that I ordered wasn't anywhere in the box. I called them about it and they sent me one, a used one with scratches on it. Later, when I was installing a video card, I noticed that the motherboard was bending. When I looked closer, only half of the screws that bolt the motherboard down were there; the other half were missing. I called and sent emails about this, repeatedly on both, and never got a response. The only good thing that came out of this was basically I got a CD-RW/DVD drive instead of the DVD drive that I ordered. I haven't contacted them since.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-02-02

"Received no email confirmation of order. Wrote to them 2 days later to request a tracking # and shipping info. No reply. Wrote again next day. No reply. Have not received either the order or any response at all. I cancelled the order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-23

"Very pleased. I placed an order with them via the internet on 4-02-03, and immediately recieved an order confirmation e-mail from Zotech. On 4-04-03 I recieved an e-mail from UPS stating that my order had shipped and gave me a tracking number. I recieved the package on 4-09-03. I had ordered (2) Western Digital 80GB ATA100 7200RPM 8MB WD800JB (OEM) and (1) Microsoft Windows XP Professional Full Version SP1 OEM. The Hard Drives arrived well packed in their anti-static bags. All three items are installed and running smoothly. I took a chance on this company, since there were no reviews on it & I was very pleased that I did take a chance. I would not hesitate to order from them in the future.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site