"I ordered a Zune HD original from the Zune store on 9/17/2009. I ordered expedited shipping, which stated that shipping would occur in 5-7 days. However, Zunestore was unable to deliver on this promise due to running out of supply I believe, but unfortunately they have no officially said as such. I don't really blame them too much for that. A good product will sell out, and because I ordered 2 days after the release, I sort of expected that if there was a sellout issue I would be one of those affected. Zunestore would be well served to be more honest about this and thank their customer base for putting them into this admittedly happy situation with their product.
I have a couple gripes though about zunestore so far, keeping in mind I have not received my product nor shipping confirmation.
#1: I have never received a sales receipt. I like verifying big orders to make sure everything is correct and unfortunately Zunestore has told me they are unable to send me still a sales receipt. Seeing as how my card has been charged, I find this troubling to say the least. After I have asked repeatedly, I have still been told that one is not available. This lack of recordkeeping makes me leery of ordering from zunestore in the future and question whether warranty support will be available as I won’t be able to prove that I actually ordered this product because I have been unable to get a sales receipt via email.
#2: While the email response time is great, unfortunately they sometimes skirt around answering my real question, such as where can I access my sales receipt, is there a phone number I can call, when will my order ship. These are rather basic questions that I'd hope would be answerable relatively easily by any technical support. The biggest one here though is the phone number. I asked if there was a phone number for the order support and was told “At this time, our only means of contact is via e-mail but rest assured the proper channels are aware of this issue and working to resolve it.” I know there is a phone number I can reach ya’ll at after googling zune customer support. It is 1-877-GET-ZUNE from http://www.zune.net/en-US/support/contactsupport.htm. Either the email was the height of unprofessionalism, or zunestore is separated from its product, the Zune. Either situation is troubling in its own regard.
I would really like a Zune HD. I’d love to have it personalized, and to be able to enjoy my product. However, a lack of relevant support from the people at the Zunestore, what hopefully is just shoddy recordkeeping, and a blatantly wrong customer support response about a phone number are making me lean more and more toward simply asking for my money back after ordering a product that was supposed to ship a week after I ordered, and now waiting over a month for any relevant update as to the status of my order or what exactly zunestore understands I ordered via a sales receipt."
"Do not waste your time shopping here. This store is a scam.
I ordered a kicker ZK500 docking station from this retailer at a very reasonable price $179.99. After 3 weeks of waiting for the item or at least a shipping number to confirm it was being shipped I decided to contact customer service. They reply to me with some lame email saying "Thank you for your inquiry. Unfortunately you will need to place your order again. While we cannot comment on what occurred specifically, we can make some recommendations." They then go on to try an blame the address provided on the order. I verified the information I provided was 100% correct so I went back to the zunestore website. The item is now $50 dollars more then it was previously, priced now at $229.99. How convenient, they could not FIX my original order so now I am expected to reorder and pay an additional $50. No Thank You. Complaining about this to customer service did not help as they only repeatedly apologized. They obviously just do not want to honor their price as they could have rectified the problem without me recreating a whole new order. Appalling customer service and business practices. I would never order from them again.
I also suspect that this site is not actually tied to microsoft in any way, they just try to present themselves that way. I could not prove this but the level of customer service they provide and the quality of the zunestore.net website is not indicative of the quality I would expect from a company as large as microsoft.
Stay away...You have been warned!"