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Product & services pricing
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Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Featured Review


Verified
5/5

2018-01-27

easy and best $$

"Quick, easy, best price and even better with rebate!
"


Verified
5/5

2018-01-26

"best price with the best website to shop on."


Verified
5/5

2018-01-26

Fast and easy

"AJ Madison is pretty much the same as Appliance Connection. Fast and easy with the best prices around. Guess I'll take a chance and see how good the customer service is."


Verified
4/5

2018-01-26

"rep quickly transferred when I had not finished talking"


Verified
5/5

2018-01-26

"Great prices and very easy to use"


Verified
4/5

2018-01-26

"I will be able to give a better review after delivery and checking of the items I ordered."


Verified
1/5

2018-01-26

Worst online experience ever

"We bought FFBF181ESBI fidge few months ago and it is a nightmare. The fridge produces regular loud moaning sounds. It is well in the hearing range. These sounds started right away. The technicians from Summit do not know what they are. One fridge was replaced and the sounds got even worse. It's like somebody is groaning inside the fridge. Terrible. Do not buy this fridge unless you have very strong nerves.
The AJ Madison sent us to Summit Service. They do not want to here about the problems. They do not return money ( the unit cost more then $1500) and they have just 24 hours return policy.
We are in touch with a Summit service right now, but they are not in a hurry to help us.
Strongly do not recommend to shop online for an expensive appliances with such resellers!
And read carefully the return policy.


"

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Verified
5/5

2018-01-25

well organized site

"great site to compare and make selections"


Verified
5/5

2018-01-25

"Good price. Easy checkout. Thanks!"


Verified
5/5

2018-01-25

"The products were well displayed and the website was easy to navigate."


Verified
5/5

2018-01-25

Very easy to order

"I had a cooling column set in my cart but had a question so called AJ Madison's 800 number. Spoke with Jonathan who was very helpful."


Verified
2/5

2018-01-25

Good Sales Process - Terrible follow through on delivery. NOT RECOMMENDED

"Good Sales Process - Terrible follow through on delivery. NOT RECOMMENDED

Doing a kitchen remodel I purchased range top, wall ovens, and hood. All at good pricing. Sales rep was very helpful. We set up the shipping date for about 2 months after the purchase, so the appliances would be here in time for the project, but not sitting in the way the whole time. According to the sales rep, this takes about 8 days for shipping (at most). We set it up to ship 8 days before I wanted them on site. This target date somehow got delayed a few days. Even so, I had built in a 7 day buffer of my own so I still had a chance to get them on time to NOT delay my project.

2/3 of the appliances showed up (13 days late) and the shipping company, and AJ Madison still give me the run around or the silent treatment on where the remaining appliance is. 15 Days Late and counting now. Still no ovens. Delays in a project like this cost extra money and significant inconvenience every day they continue.

So,IF you are on ANY sort of schedule, absolutely don't use this company.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-24

Great prices & very convenient

"I always find the best prices here and it is a very easy way to shop for appliances."


Verified
5/5

2018-01-24

Awesome website!

"Love this store! Great prices! "


Verified
5/5

2018-01-24

Online Ease

"The process was easy and I was able to view and read review of all items before making selection."