"The importance of AED's in buildings are crucial in the steps taken in life saving procedures. American AED (Grey Barnes) understand that. The follow up was immediate, questions answered within the day and took the time to listen. Grey was very knowledgeable and was able to provide me the best fit for our agency. I hope to never have to use these AED's but I feel incredibly confident that our agency has the best possible tools if ever needed. Thank you American AED for quick response (AED joke here)! "
"Professional and efficient service. "
"I called to get an accessory for our AED unit. Was told what to order and did so. Only when it came it was wrong. I was able to send back. and then the person told me to get all my info and send to her and she would direct me to where to get the correct item. I have sent 2 emails with no response.
not happy I have a unit that is not functional and cannot get help with ordering the correct item
I need help"
"Better price I could found at the market, and I received the product a day after I received the order. The website is easy to use and the attention to detail is so good.
"
" I'm sure the support is great as well, but I've never needed them!"
"Prompt delivery with clear instructions "
"Originally ordered a refurbished model, but wasn't aware that it was on backorder until after the online transaction was complete. Making it more apparent that the item was on backorder would have been helpful. First live chat rep assured me the product should ship within 24 to 48 hours. Once I realized the problem a week later, cancelling, and ordering a different product was easy, and painless. Product arrived quickly, and exactly as described."
"We were able to navigate the website easily and access information needed to help us with our decision-making. The purchase process was easy and we really appreciated information about shipping and estimated delivery. Our order arrived intact. We look forward to many years of working together. Thank you for your service!"
"Assistance Given Prior to Purchase Was Great and Rec'd Equipment in a Timely Fashion"
"The delivery was faster than we expected.
Such an amazing service.
Thank you!"
"Great discount price. Easy to order online. Lightning quick delivery. Slam dunk! Thank youi!"
"haven't received a tracking number or the product yet; ordered on 02/02/2024; called about it, was told I would get a return call... that did not happen either; not so sure I will order from this company again!"
"As soon as I logged on, there were about four people who entered the chat. I was able to get recommendation for the best AED required for our use. "
"I have not received my product yet so I can only give bad feedback."
"Initially there was an issue with my order and billing, but eventually Melanie from American AED CS personally reached out and helped fix everything. I was in the end very impressed that she cared enough about me as a customer to want to make it right. The product itself is great, self-test indicates proper functioning (I just hope I never have to use it, but good to have for peace of mind). Thanks!
"
"Great deal, fast shipping, as expected!"