"The importance of AED's in buildings are crucial in the steps taken in life saving procedures. American AED (Grey Barnes) understand that. The follow up was immediate, questions answered within the day and took the time to listen. Grey was very knowledgeable and was able to provide me the best fit for our agency. I hope to never have to use these AED's but I feel incredibly confident that our agency has the best possible tools if ever needed. Thank you American AED for quick response (AED joke here)! "
"I have not received the battery I ordered a week or two ago. If they say they delivered it they need to go find and hopefully get it to me. I DO NOT have it!
Thanks for asking.
Doug Brown"
"The process was seamless and their customer service is quite good. "
"It has been two weeks since I placed my order for a product that the website lead me to believe was in stock. I have not received information other than you have confirmed my order. No ship date, no backorder information. literally nothing but an email requesting that I rate my experience, The email even states that I should have received my order by now.
So at the moment customer service is a little lacking and customer outreach isn't in touch with sales. I should be asked my thoughts and ratings after the sale is complete. You might get a better rating.
Have a great day."
"Great to work with. The original was out of stock after I ordered and they offered another. I decided to upgrade to an automatic model and they were easy to work with."
"I ordered some new items for our AED, One item has shown up and the other has not."
"Our AED was purchased for our little rural church. We are a small rural church located a long way from medical services. We are blessed to have several EMTs who attend regularly, and we have need ed the AED."
"Our order was processed quickly. We unfortunately had to substitute from our original item, but the substitute was very comparable. Arrived very timely."
"Ordered 08/15/2024. My original AED choice was backlogged but American AED found me an even better choice and faster delivery. Very pleased with their customer service."
"I had great difficulty getting someone that was knowledgeable in helping me find what I needed. I finally after three phone calls found someone that helped me with what I needed! Most frustrating!
Otherwise, I received what I ordered in a timely manner."
"Decent price, high quality product, and quick and efficient delivery!
The product was well packaged.
I’m considering purchasing another for our home. "
"The AED was delivered earlier than expected and every part of the process went very well."
"I am a safety manager for an oceanic shipping company in Kodiak Alaska. Usually, when I order safety supplies it takes weeks to arrive and never show up on the anticipated delivery date provided. I have now ordered twice from American AED and both times the shipment showed up much sooner than I anticipated."
"Quality of materials ordered excellent"
"Easy process, quick shipping , as ordered."
"My order was delayed due to inventory issues and no one from the company communicated that information. After two weeks I received a satisfaction survey and still no information on my delayed order. "