"We needed to replace pads for 2 of our AED units. They beat Amazon's price by $40 a set and the pads were delivered in a few days. "

"The AED was easy to choose and order. "

"Items shipped quickly and seem to be in great condition!"

"Received the AED and it was extremely easy to set up and appears to be extremely easy to use. The case appears to be high quality and the machine appears to be stout."

"Purchased AED mgmt. No comms about how to set it up. Emailed several times. "

"I don’t have the AED yet!"

"Ordered replacement battery and defibrillator pads, pediatric and adult. Ordering was easy, delivery was prompt. Would've liked to have a little discount..."

"I was happy with their service, originally was told our product is on back order and they provided me with some alternatives but decided to wait for our original item. They were helpful and answered all my questions. Great company and customer service and happy to not pay shipping."

"Easy to navigate website, fast shipping, and we recieved exactly what we needed!"

"Great deal for a necessary safety product we needed for our manufacturing facility."

"You are asking me for a review on a product I ordered but have yet to receive. "

"
We purchased an AA-CS-G5S-80A-P Cardiac Science G5 Semi Automatic AED in early 2022, and recently it was beeping. I called your customer service line and was told to reorder the electrode pads which were expired, and so I went on your website, found what I believed to be the correct replacements, and ordered them. When I received your package, the pads themselves were the same, but we did not receive the green packet with the feedback pads, which was included in our original kit. At the time of my first call to customer service, I wasn't told to order anything more than the pads, and since I'm not an expert on what the specific components of the G5 pads are, I didn’t know what the green packet was, only that I thought it was just a component of the electrode pads.

So I called customer service again today, and they said I didn’t need the feedback pads. But we want what we already had paid for in our original kit and I was told we’d have to pay to ship back the pads we received because I ordered the wrong thing and to reorder the replacement pads with the feedback pads, part number XELAED002B, Cardiac Science Powerheart G5 Intellisense CPR Feedback ICPR PADs.

I asked if we could get a prepaid shipping label to return the original order since I feel it was not my mistake to have ordered the pads alone, as I was not directed correctly by your rep as to what to order. I was told basically the mistake was mine, and you don’t send return shipping labels. I feel this is not right. The customer rep I had originally spoken to should have advised me exactly what to order, that is, part XELAED002B, not just telling me to reorder G5 replacement pads.

If you could send a prepaid label to return the incorrect part, we would greatly appreciate it.

Larry Golfer
****@**** "

"If you want me to rate this product, you need to ship it to me for evaluation. I have yet to receive an email notice that the AED has shipped. It's been a couple of weeks and no action has been taken. If you order this product, be prepared to wait a long time for it to ship to you. I don't know how you rate a product like this until you have to, god forbid, use it in real life. We may go years without having to use the AED or it could be tomorrow. Only problem, is if we needed it tomorrow, we don't have it yet."

"Showed the product available when order was placed, now being told it is backordered until November 2024. Hope we don't need to use the defibrillator!"

"Ordering accessories for our AED was simple and we received our products quickly."