"I received my AGM x1 today on time and in good condition. I want to thank you for remembering to change the color from black to blue. Your company is efficient and helpful. DHL was prompt and helpful. Thank you for your excellent service!
Paul N."
"Antelife became one of my favorite online store after few purchases,i reccomend this store to all people needs a great quality and cheap price."
"Already bought three smartphones in the antelife, every time from Spain warehouse. The service was always fast and reliable, it never took more than three days to get my smartphone on my hands. The site has many filters that help you choose the best smartphone according to what I want. Highly recommended.
Daniel Ramalho, Portugal"
"The Service is shabby all over the chain, more than a month to ship the phone with the argument "is not yet available" in the store, knowing that when i ordered it, it was available on the site
The delivery took 1 month.
The phone comes with an earphone problem that does not work.
After contacting the customer service, and spending more than two months in chating with them or they have made me lose much time to finally suggest to me to send the phone with unrealistic conditions. Please see below:
"Sorry to hear the problem with your device. Would you like to send your phone back to China for testing and repairing?
Some countries will need to charge you the customs tax, if you do not want to pay when we send back to you, then you had better decide whether to send your device to China.
Before sending back your phone to repair, read our warranty return policy on our website please: http://www.antelife.com/warranty-return
If you agree to send it back, please do as below:
1. Put a paper in your parcel, write down your order number and the problems of your phone (in English, try to print instead of writing). Please note that we would not handle your parcel if we cannot find the paper.
2. Please send back your phone with a screen protector. We will not be responsible if your phone was scratched during transit without the protection of the screen protector.
3. Make sure your phone is not set or the power-on password has been lifted.
4.If your local post forbid you to send the phone with the battery, then take the battery out. But you need to confirm the problem is not the battery since our engineer cannot detect your battery.
5，Lenovo，ASUS，Xiaomi，Huawei，One plus and Nubia, these phones brands have the warranty card in your phone box, you must need to send back together with your phone, or they will charge you very high or will not repair for you. Chinese is “保修卡”.
When you are ready to send:
1.Send out your package through local post office , do not return by DHL,UPS...as it will cost high customs and it may be in trouble with customs clearance.
2. Marked your order No. (1000*****/80000**** ) on your parcel.
3. Take some photos of delivery when you send it back to us.
This is our return address: if you do not send in one month please confirm with us when you decide to send in case we change the address.
Address:
No.116,Building P05,
China South City,Pinghu Town,
Longgang District,
Shenzhen City,
P.R China
Zip Code: 518111
Full name : Antelife Support Center
Write down full name please because different people handle different parcels in our company, thank you.
Your parcel will be delivered to us in 15~30 days. Please inform us your tracking number if you have sent your parcel. We will send an email to you as soon as we receive your
package .
PS: To repair the phone, after testing, if the defective is under warranty (factory default), we will not charge any fee from customer; if the defective is artificially damage, we will charge the hardware replace fee from our customer. We will quote you in email. We will not continue the repair without your reply.
When we say under warranty we mean we do not charge customers’ labor charges, but if your phone need to replace some parts, we need to charge customers.""
"Antelife simply is the best online store from china that you can buy goods from it due to the service they provide for example the fast free shiping and the best prices of smart phones and their gadgets,i recommend Antelife for everyone."
"On Oct 2nd 2015 I ordered a phone from Antelife because they have EU warehouse and I needed the product fast. After six days I had no shipping information and I send them an email asking about the status of my order. The customer service replied that I have to pay 25 Euros more in order to send my order. I refused to pay and finally after 5 emails and a PayPal claim they send the phone.
After a year the phone had unfortunately a hardware failure and fortunately it was 15 days before the warranty expiration. I contacted the manufacturer and they told me to contact the retailer, Antelife. After one month and more than 10 emails I managed to find the return address in order to send the item back to China.
Of course nobody informed me that the item arrived to Antelife and it took more 2 months and many emails and facebook messages to trace it in the service of Antelife.
So, three months after the damage they told me that "we can not confirm whether it is artificially damage, so we charge the hardware replace fee 66.14$"!
I explained them that this is not compatible even with their own Terms of service and I'm not going to pay for the repair. Now I suppose that it will take 2 more months in order to take my phone back.
Stay away from this company. If you have any problem you will regret the time you placed order to them. They are absolutely not organized and not professional. In the past I had a similar problem with another Chinese eshop and they solved it professionaly in 20 days. Stay away from Antelife!!!"
"One things I like to suggests Antelife they must improve their shipping process I have 3 orders from them up to now none of these orders reach me...imagine I'm in Malaysia but it took month for the parcel from China to here this is unacceptable.... Please improve the shipping standard that so called 7-30 days I don't think if its true...overall they try a lots to satisfy their clients"
"I ordered a great phone during a pre-sale event online and I can say: I made a good decision to choose AnteLife.:) I asked the tracking number separately, but I got it and I can say that the support was more than caring and really friendly.
I got it into my hands in 10 days after the dispatch, and I didn't have to go to the customs' office neither. The product was packed well so I got it in perfect condition and It also works well.
Thank you for giving back my trust in ordering a valuable electronics online! I highly recommend this seller and products! I'll surely buy again from this webshop!"
"received refund for the faulty phone I bought from antelife"
"1 --------
I've ordered a UMI LONDON on their website, and i paid for a fast shipping (DHL). 2 Months later I just didnt received the phone. They always have a good excuse. One time the color is not available - "but if you agree on the black, we will ship the phone today" - or "Dear Friend, We are sorry about that. We didn't send the phone yet as the gift is not available"... Which gift, i don't care...
I've asked more than 10 times (10 different emails) to be refunded, but they have all the time ignored my request. Just few days ago, they told me that they will refund me... I'm still waiting.
2 --------
I've ordered a 200USD+ phone from the european warehousse in july. The phone was written in stock and in HUGE BIG characters, it was written: Fast shipping 48-72 hrs, with tracking number.
I've ordered the phone, and i was just unable to get any tracking number from them. They were just asking me to wait... I received the phone 10 days later.
It happened that I got a defective phone. I've again written about 20 emails to require the address of the european warehouse to send back the phone. They did ignore my request for 2 weeks. Finally, they just send me an email saying that I need to send it back in China, through a regular shipping for them to do not have any tax to pay... I told them that i want to send it back to Europe to do not have to wait 2 months before to get a new one. They replied that i can send it to Germany but i'll have to pay for the repairing. This is just insane.
I finally sent back the phone to Germany saying that i wont pay for anything.
---------
Conclusion: ANTELIFE is just the worst chinese phone online selling company I had to deal with, the are constantly lying, trying to win time hoping that customers will drop.
I just don't recommend at all this company.
And if you need to buy with them, pay by Paypal to be able to open a case.
---------
Ha ha ha ha...
Antelife just reply the usual basic reply where as I've already wrote them more than 50 emails with my order number...
---- Their basic crappy email ------
Dear customer sorry about this matter, Can you please email us : serviceinantelifeATgmail.com with your order number and the problem so that we can help you to fixed it? Thanks a lot
-------------------------------------------
New. Email from today
-------
Dear customer,
You send it to Germany and then they should send to china, in fact if you want to exchange a new one, you just send to china.
We just support 15 days new phone exchange.
Regards
Millera
--------
Ha ha ha
>>> I've ask them for the exchange one week after I've received the phone but as it tooked 50 emails to get an address and they where just not giving me any address, they of course won time for the 15 days to pass.
Really scammers.
========
Edit 13/09
========
I've asked for a proof of refund for the second one. I did ask since now at least one week and the answer is... "I am sorry that the proof they didn't send me yet, I will urge them".
ANTELIFE didn't send me any phone back (yet). I don't dream about a fast shipping or anything like that. If their customer service was good, I would already have a tracking code....
---
Thank you PayPal. I've opened a case on PayPal. They are really efficient. Crossing my fingers.
========
Edit 14/09
========
Antelife didn't apreciate this TrustPilot comment and asked me to remove it... What a shame.
I've finaly got the refund of the UMI London ordered 2 months earlier and never received. I first battle won.
For the UMI SUPER, they, as usual, told me some Bla bla bla bla, bla bla bla bla... we ship the phone today.
I've asked for a tracking number... and guess what??? I didn't receive any.
They are still continuing to behave as usual.
By the way, we have now exchanged 64 emails on the UMI SUPER topic...
========
Edit 15/09
========
No news from ANTELIFE today, phone is supposed to be sent yesterday from their words... but of course, no tracking number.
They are still searching to win time for their customers to lose patience and drop.
========
Edit 16/09
========
No news about any Tracking code... no transmission anymore. Just as usual, lies, fakes, bla bla...
========
Edit 19/09
========
No more communication from ANTELIFE. They promise me to ship the phone 4 days ago... but I dont have any tracking number or confirmation that they have done it. As usual, THEY ARE JUST TRYING TO WIN TIME. THEY ARE LIARS."
"I just recommande to everyone who are willing for low price cool gadgets and smartphones
free shipping policy and great professional service team.
I bought many times from this chinese online store and never found any problem."
"I ordered a phone at Antelife. The phone had some problems, so I contact the team from Antelife. Amazingly enough, them responded and we exchange many e-mails regarding my phone. They suggested that it is best if I send the phone back and they told me that they will try to fix it. AND THEY DID! I got my phone new and repaired. They were so polite, professional and they kept their word. Thank you so much for making an effort and not let my money spent in the air."
"Antelife is the best online store that i used in my life because many things like:
1-best prices .
2-everyday discounts .
3-fast free shipping to my country.
so because of this i think that it"s the best of the best and i recommend to you all."
"Do not send goods. Trying to extort extra charge."
"I bought 2 times in Antelife and I'm very satisfied with the products and the service. In the second time that I bought a smartphone I was need to change my order, and the customer service helped me to do that. The shippment was fast and this week my new samrtphone arrived. I have been recomend the Antelife to my friends because is a very good store with a very good service. Thank you Antelife! "