"Be aware that Bestbuy takes no responsibility for any sales on their website via a third party seller. They do not even have contact numbers for their sellers so be very cautious when ordering off of the BestBuy website. Ordered an iPad on the website but order was apparently lost. Took 2 weeks for Samphone to determine that the order was lost. Received a phone call stating it was lost and that in 3 days would receive a new order number of the new item. 5 days later I still haven't heard anything. Went to the local Bestbuy on St James street in Winnipeg hoping they could assist. Spent almost 2 hours with 2 customer service personnel and 2 managers only for them to say that sales on Marketplace are not their responsibility and that they dont even have a contact number for Samphone. Total waste of time. Not sure if all stores are the same but the St James Winnipeg store is absolutely pathetic. Samphone is not returning emails so after almost 3 weeks since ordering I'm basically sitting here out a crap load of money with no order. Thought BestBuy was better than this but apparently they are like all of the other slimy online stores "

"I recently ordered a TV from Bestbuy.ca. The item was an open box item, so I was a little apprehensive as to what I would be receiving, but on their website, they state open box items are rigorously inspected, and use words like "mint condition products" and "perfect condition open box products" in their description. Also, they state "all of the regular Best Buy policies apply to Geek Squad Certified Open Box products including, returns, free shipping, lowest price grantee". Having read this, I figured there was no risk in buying an open box item.
When I received the TV, I saw there was some small damage to the edge of the screen. Also, there were some dead pixels. I called BestBuy the same day I received it and told them of the damage. I was told they will submit an exchange request and see what they can do. But since this is an open box model, they might not have another one to exchange with. In that case, they might offer to exchange it with a new one or a different model. After 4 days without hearing back from them, I called again to find out what's happening. I was told that the exchange request has been denied and because this is an open box item, the sale is final, no refund or exchange. They claim this is their open box policy (Lie #1). Of course, this is not written anywhere, and they could not tell me where I can find this policy on their website. I was also told that if I tried to return it at a local store, they would tell me the same thing (Lie #2). I asked to speak to a manger and pretty much got the same excuses. After 30 mins on the phone, they finally offered to submit a return request. It would take 1-2 more days before I hear the result.
After that phone call, I went down to my local BestBuy. Im fortunate there is one very close to me. I asked their customer service what their open box policy is. I was told they do not have an open box policy and that open box item sales are treated the same as the sale of a new item. I then told them what Bestbuy.ca told me on the phone, and after reviewing my receipt, I was told I still have 14 days to return this TV. I went back home, boxed up the TV and returned it at the store. The only thing I didnt get a refund on was the shipping fee. Even though I told them their policy states if an item is deemed defective, the shipping fee will be refunds. The they claimed since the TV is working, its not defective. I dont know how you define defective, but to me, if something has defects on it, its defective. I didnt feel like spending more time arguing this, so I accept it and got the refund for the TV.
So, theres my experience with bestbuy.ca. They are dont stand behind their claims, and they lie about non-existent policies. They will tell you whatever they need to keep you from returning an item you rightful can return. Very dishonest business!"

"Tried purchasing an Essential 360 camera for them where they had it listed for $269.99, and Telus was selling for $49.99. Was denied with the reason being "Telus is the OEM (original equipment manufacturer)." Anyone in Canada knows they are a carrier and does not manufacture phone accessories...

UPDATE: After some reasoning with the rep they finally agreed on the beat and provided me the refund."