"Overall, our experience has been very good and we will continue to use BGE. We had one tech who was way too friendly, stayed at our house talking for almost an hour (no joke) after the service was completed. We did not want to be rude and ask him to leave, nice person, but we had other things to do."

"after I called the call center and was given a repair date for 2 days later, I went on line and got a repair date for the next day. Because we were leaving for vacation and had water leaking all over the basement I had to call in another company that we had used in the past. THEY CAME OUT IMMEDIATELY! At that point a supervisor called and sent someone out. But by the time he got there the problem was FIXED! WHy do I even need BGE? What good are they? My daughter is having the same issue with your company. She got a date of 4 days laater for her service. When she went on line she got it for 4 days later. So it makes me concerned about your company. I am not sure I will renew this contract, although your company installed my furnace. Also, when I asked to speak to a supervisor, the call center could not do it. I am very disappointed and dissatisfied. I doubt I will hear from anyone about this."

"The second agent, I believe her name was Shontay(sic) was very helpful and took the extra step to check with her supervisor to resolve my issue. She was polite and very gracious and made my experience with BGE a good one. The serviceman who responded was excellent too. I am very satisfied with everything."

"It was excellent! From the time I called to the time the emergency repair was finished total time phone call to repair one hour and fifteen minutes. That was excellent! The phone center people Emily and Lenny are excellent and professional and Ben who did the repair excellent professional! They all cared very much to make sure we were taken care of! Thank you all for your help!!"

"I really appreciated the representative working with me to get an earlier service time. She was great."

"I had a kitchen sink drain clog after business hours on Friday. It took no more than 5 minutes to get a service appointment for Saturday. I was advised that BGE Home considered it an emergency and that I could get a service call on Saturday. I am very pleased with the responsiveness and courtesy that was extended to me."

"My experience was quick and fast and resolved quickly."

"No issues regarding general experience"

"Excellent service you get what you ask for with their help, very pountual"

"Everything was great, I got my questions answered."

"You need more service people so that one can get faster service."

"Excellent, I will contact BGE Home for future service needs."

"Ecellent. x Reps are always knowledgeable and able to get me the help I need."

"Great and the tech was awesome"

"Was very glad that the problem I called about was given a high enough priority to allow the problem to be resolved in one day"