"It was a wonderful experience. Antoinette was so professional and so very pleasant. Answered all of my questions and set up my appt.in a very timely manner. This woman deserves a RAISE. You are very lucky to have Antoinette on your BGE team. I am so impressed with her professionalism and understanding of my situation."

"I plan to renew my contract!"

"Contacted via e mail and phone for heat pump system quote. Never contacted either time"

"The call rep was fine, the problem was fixed, and technically all went well. As for consumer interaction, the service man failed miserably. His reaction to the fact that I do not have a husband to check on things was entirely inappropriate and sexist. This type of behavior needs to STOP. In this day and age there is no reason that a single woman should be told she must be difficult or there is something wrong with her because she is unmarried. I was stunned and flabbergasted. Sadly, he had NO idea that what he was saying was even offensive."

"Wonderful! Technician was very knowledgeable and professional. He called before coming and was there when he said he would be. He made sure my air conditioner was working effectively before he left. Fixed right the 1st time."

"BGE Home has been great! The appointments are easy to make, the Customer Care Telephone Representatives are courteous and helpful and the Service Technicians are knowledgeable and caring."

"I always come back to using BGE Home. The service and professionalism is excellent. Furthermore, I always feel as if I can trust their advice and quality of repairs. One other comment - 29 survey questions are too many; please shorten."

"The representative was very kind in answering my questions and arranging for a service rep to come out"

"Great, my call was directed to the right department very fast, the person I talked to was super helpful, she treated me as if I was her only customer, not just one of many calls she gets, sorry I forgot her name."

"Representative was very knowledgeable and professional. No complaints about representative and information that he provided."

"I can’t thank you enough. We had a problem with our hot water heater. I called at 6:30am and your representative patiently walked me through the process of turning off our hot water heater to avoid additional leaking. Then, our hot water heater was replaced by 4:30pm that day. Thank you for such seamless, easy, efficient, and fabulous service. I’m beyond grateful to have BGE home!"

"My general experience with BGE Home was pleasantly satisfactory."

"Great service consistently."

"Very good. The rep was very helpful and was able to answer all of my questions and set up an appointment in one call."

"My experience has always been excellent. My representative was lovely."