"I waited from noon to after 10 p.m. When the repairman arrived, the garbage disposer problem turned out to be probably electrical, and he couldn't fix it. Although your telephone answering is fine, you, as usual, don't fix the problem on the first response. I don't fault any of your employees, but I do think there must be a better way to deal with the typical issues involved in appliance maintenance."

"I am very bad with names unless I write them down, the gentleman was very helpful and put his own situation into my problem. And the serviceman can and did and knew what the problem was and corrected it."

"It was great. The representative was professional, efficient and effective."

"I needed a new water heater and BGE home came next day and installed new one for me thanks BGE home"

"Always professional, helpful."

"Always a pleasant and efficient experience."

"Very efficient phone experience and ditto for techs who arrived as promised, called first and were a pleasure to deal with. All and all an amazing experience in today's world where customer service is usually put aside. Everyone was fantastic, welcomed customer input, educated and generally made me as a customer feel well-serviced."

"Good to excellent. Obtaining parts is sometimes an issue."

"The response and interaction with the Rep was great but the wait time to get routine maintenance (5/6 weeks) is too long!!"

"I love the service. The technician that came out was super professional and courteous. It's just a shame that your call center wasn't."

"I like the customer service, and the quick response to urgency of my taking care of my problems! The Technicians are always professional, and curtious!"

"They didn't order the parts and waited for 3 months before responding again when I called back"

"The technician showed up, knew almost immediately what the problem was, and fixed it. I now have a nice cold refrigerator! Icing on the cake: this same technician is the one who showed up on Thanksgiving Day morning because my gas oven was not topping out at temp and about to burn the house down! I had sent a note to BGEHome thanking him/them for the awesome service. I didn't know till today - because of that note he won a trip to Hawaii! Double awesome because Hawaii is my heart's home. So glad he was able to make that trip. Thank you BGEHome."

"POOR I turned off the water heater due to noise by the timer. They wanted to send a Rep. to check the next day. I had a doctor's appt. that day and needed hot water before the visit. Your rep. was very nice but could not answer my question and another day without was undoable. I had the switch bypassed so I could shower before my exam."

"My call was handled promptly; my service was scheduled promptly; the technician arrived timely and got my air conditioner running quickly. I was very thankful I only had to wait one day - actually half a day -to be able to have air conditioning again in this very hot weather."