"Been nice to got service a little quicker 9 hours wait Glad it wasn't hotter or Freezing cold Seniors can't do what they did years ago thanks"

"Customer service is so much easier when the representative understands you and you understand them, you don't have to ask them what did they say over and over."

"It was a little disappointing that I was not able to schedule service online, but the phone experience could not have been more pleasant."

"This was my first experience with BGE Home and I was totally satisfied except I should have been offered the protection plan by either the phone representative for the technician"

"I am pretty pleased to choose BGE Home to insure my home appliances"

"was caring and understanding my problem and fast action."

"Good customer service with the 4 reps I spoke to on my issue."

"I’m always welcomed my a courteous representative and provided with the best information."

"Very good. The telephone rep was efficient and helped me accomplish more than I hoped. The technician showed up when promised and handled my issue professionally. He was knowledgeable about the system and gave us tips to make it more efficient."

"The customer service line was answered promptly and it took less than 3 minutes to resolve my issues. Customer care agent was friendly and efficient."

"all questions answered quickly and if rep did not know answer he asked for the correct one with fellow colleagues. Very Responsible and courteous"

"Spot on. Best experience with a service request."

"I have no question because everyone help me very well Keep up the good work BGE Homes"

"The service man who came to my home for therepair work was excellent."

"Treated professionally and with courtesy."