"you do a great job, I have only good things to say about the job you are doing"

"I’ve used BGE Home for years. They always take good care of me. This is why I’m purchasing my new furnace and AC unit directly from you."

"Professional with a touch of assurance that the situation can be fixed. Felt better after I talked with the representative. Explanation was given on their policy of communication with the service staff on their security. The service technician.was polite, willing to listen to me, answer my questions and very reassuring that the situation can be fixed very easily."

"Service was quick and easy and she was very personable!"

"My husband & I are 80 and 84. Our air conditioner stopped working Wednesday afternoon. We could not receive service until after 12:00 noon on Friday. He has had bypass surgery. The heat was very difficult for him. It seemed to us a long wait for service. Call people were not able to offer any help, but were polite. Service man efficient and courteous."

"Great experience overall. The technician arrived and fixed the leaking pipe quickly so I had no water damage. He was professional and able to give me advice on how BGE Home could resolve a related problem. (Weeks ago another company when doing some work had cut a needed water pipe, disconnected & moved my washer, etc. and never put anything back - and they left it!) Tim, my tech said BGE Home would be able to fix everything and get my laundry room set-up working again. Thank you!"

"Very professional and efficient"

"I have called the phone center several times over the past few years. In the past I would have described my experience as average; not horrible, not great. THIS TIME exceeded all expectations! Speed,ease, professional, friendly, accurate, timely, trustworthy. You all have raised the bar. Hands down, this my best experience since contracting with you. Thank you!"

"Explanations precise and accurate"

"Both technicians were very knowledgeable of their work"

"No contact on day of appointment. Service personnel came early the following day after I called service center in the morning."

"The representative was polite, intelligent, pleasant and solved my issues."

"I was treated in a very helpful, empathetic, and respectful manner by Mel, the young lady client rep, who answered my “distress call.”She was very personable, and I knew that she did her best to assist me. Based on my experience with her, I found her to be a “true professional “and a “great asset” to your team!!"

"Had to schedule my appt 3 times due to their error"

"Outstanding - technician response was scheduled within hours, technician was very polite and very expert in diagnosing and resolving my water-heater problem in about two hours."