"rep gave consideration of my handicap needs."

"Excellent response, same day service in a medically difficult situation."

"The Gentleman, Cliff, that guided me through a concern was very professional, knew what he was talking and extremely patient."

"I called to find out if an expansion tank leak is covered under my boiler service policy. The representative said she didn't know and would have to send someone to look and tell me. The person who came told me the leak isn't covered before even looking. My time and the technician's time was wasted by the representative's ignorance."

"Only issue I have, is the problem (a/c unit not working) won't be resolved until Friday (2 Aug). Call originated on Tuesday 30 Jul. Understand this is summer and there is always a high demand for these type of issues."

"Surprised had to wait over a week for an appt on plumbing. Likely will use another company for that service in the future."

"The people were very nice and responsive but the call center was understaffed creating long wait times"

"Wonderful the young ladies went out of the way to help me & schedule my appointment"

"This is my second time I’ve had to wait on BGE Home to repair my appliance. They are never equipped with the parts needed. I’ve been without my range for 2 weeks and because he didn’t have the part (I told the phone rep what the problem was In detailed) now I have to wait up to 2 weeks for the parts to come in. I’ve been a customer since 1997 and I expect better. I have to take off work to wait on him to arrive between 0730-1200 for him to go to his truck and come back to tell me he doesn’t have the parts. The same thing happened when they repaired my dryer. So once the part comes in then I have to schedule another day and time for him to put the part in and take off again for that!!! I also tried to schedule this online but it wouldn’t let me schedule day and time. I thought online would be easier because I was on hold with BGE Home for awhile, but your online service was horrible also."

"BGE HOME is my home care hero."

"My experience for this service call was excellent."

"CONTINUE YOUR GOOD SERVICE"

"Though everyone i talked to was nice and pleasant, I spoke to four representatives before getting a resolution, which was just getting current on my existing contract and scheduling a service appointment. Each rep would put me on hold, then a new representative would come on the line. Took a ridiculous 40 minutes (most of it being on hold) and four representatives to get the resolution i needed. Everyone was nice and tried to be helpful i guess, but it took an unneccessary amount of time."

"Professional and courteous"

"I have been a member of Smart Service over a number of years and have always received quality repairs and not have a repair service technician return for the same job."