"The representative exceeded my expectations I had to come in because the website wasn’t able to provide me with information that I needed for one segment of the transaction My experience crawling in to the customer care center exceeded all expectations She was professional and friendly She understood what I needed and was very accommodating. She’s a great representation of Bge Home and exemplifies what a n exceptional customer experience should be ."

"I was very pleased with the customer service rep. He was very professional and helpful with my needs!"

"The service rep was terrific. Phone rep 1 never communicated problem, Rep 2 never handled the issue. Rep 3 Got me a call back! and set an appt after 10 days"

"I think it would be better to offer the customer the first available appointment time. She offered me a date and time and when I asked if that was the soonest appointment she offered me a date 3 days earlier"

"BG&E home was recommended to me by several people and the reputation that I heard and what I experienced went exceedingly and abundantly above that and I am so thankful for this company and the the high level of excellent service that was shown onto me thank you again"

"immediately responded confirmed my eligibility and made an appointment for service."

"Customer service was good, but a little disappointed that the problem was caused by the installers of my compressor who put a drain behind my deck steps"

"Over all I would rate it excellent."

"Keeps saying this office is closed. Trying to get my bill straight. Still have not done that"

"Call centerstafg was friendly, personable, and took care to understand my problem."

"Every aspect of my interaction with BGE Home from the call to arrange AC repair to the technician's handling of the repair to offering advice for the future was exceptional and I immediately upgraded by account to all home coverage. BGE Home service is outstanding!!! I have recommended BGE Home to several friends already. Thank you"

"I was delighted to talk to a live person when I called to request an appointment on Sunday morning."

"There was prompt robot call update on schedule appointment but vague time frame, not helpful for working people to be st home."

"Called for hot water heater leaking. Set up service call and was then transferred to get info on new heater since thought was going to need new one and was preparing in advance. Original service call was to be cx and was just going to get new one installed. Installation crew called and showed up very promptly. Service call person never called but just showed up.. So had all of BGE at the same time. Did get prompt service but was sorry service call tech did not call before coming to save his time. Very happy with service"

"I had exceptional service from the young lady today"