"The representative and service technician were both professional and very pleasant. My issue with resolved promptly."

"Waiting way to long to get an appt which is why I wouldn't recommend BGE Home"

"I have always received excellent service from BGE Home. The tech who responded to my service call was very courteous and helpful. He remained very persistent in attempting to find the problem and did so, remaining on site until he was certain the problem was resolved. My only issue was the long wait time for a representative to assist me. (I was on hold for 60-70 minutes) Other than that, I am very satisfied and with BGE Home. Thank you for helping me."

"Excellent ... very sensitive to customer needs"

"Representative was very kind,considerate and friendly."

"I am looking for a new humidifier for my heat pump. I was promised a call back within an hour which did not happen, No call back that day. When I did get a call back,the rep thought I was looking for air conditioning. After 2 or 3 more calls, I finally managed to talk to Mark, who understood what I wanted and said I had been directed to the wrong department and he would have someone else call me. I'm now waiting for that call."

"BGE Home has always done well by me."

"Long wait times. If I could have gotten thru to a rep the 1st time, my problem could have been resolved. There was a simple solution to it. Turn off the power at the circuit breaker, wait a while and turn it back on."

"Horrible...keep your promise and show up"

"My overall experience with BGE was outstanding. I was able to get an appointment within several days. Considering the number days of extreme heat, I thought I would have to wait longer."

"Positive experience; the issue I called about was resolved & a technician will service our A.C. in a couple of days."

"I have always had no problems when I call BGE Home."

"I've used your services several times and I'm totally satisfied customer. Your customer care reps and technicians are always helpful, knowledgeable and very pleasant to work with."

"The representative was very knowledgeable and professional."

"It has consistently been a positive experience. Very professional and polite!"