"Kind, professional, & attentive"

"Answered me quickly and setup appt fast"

"Would not have anyone but BGE Home!"

"Pleasant stress free experience."

"It was a while before you guys could get to me , but it was during a heat wave. I’ll have to see in the future."

"When Mark, the rep, came out my complaint was water pressure, and temperature. Water still DOES NOT get hot. Luke Warm, but NOT HOT. Although we had how old water heater since 1999; we wish we could have kept it."

"My general experience with BGE home was a 10 on this call"

"I called for a representative to schedule an appointment to give me an estimate. He was excellent with listening to my specific needs/request and he responded with a sense of knowledge, professionalism, courtesy, friendliness and trustworthiness.My appointment was this morning and my opinion remains the same."

"My major problem was that it took three days in over 90 degree temps to fix a problem that took the repair person 20 minutes when he got to my house. When he went into my back yard, he knew within moments what the problem was - the capacitor. Maybe you need to have someone who can go around and assess problems and determine how lengthy the repairs will be, and allocate service accordingly."

"The representative that I spoke with on the phone was extremely pleasant, very understanding and tried to acomodate"

"The rep was very polite and understood my circumstance she was able to get a technician out on the same day I called. I was so impressed with the service, I signed up for BGE home service."

"Please give a shorter timeframe for appointments!"

"Customer service was excellent."

"The 'human' response is excellent--not so much for the automated voice instructions."

"Waiting time was more than 5 hours for a representative to come out to fixed the problems"