"It takes too long to get an appointment to correspond with your schedule.also there seems to never have a supervisor on hand."

"Service response time very BAD! TAKES TOO LONG! GONNA SHOP AROUND FOR WHOLE HOUSE POLICY THAT GUARANTEES FASTER RESPONSE TIME!!!"

"Great, because I was able to connect with a person within reasonable time."

"the representative was very pleasant and professional to talk to. I know this is a busy season and I appreciate that they take their time and do not feel like they are rushing me off the line."

"On July 4th and during a follow-up visit,, we had our AC repaired by your Service Representative #E055218. We wish to express our thanks for a job well done. We were hesitant to call for a repairman during the COVID-19 outbreak, but your representative practiced social distancing and good preventative practices. From your professional team taking and scheduling the calls to your representative showing up as scheduled and working hard to correct our problem, we thank BGE Home."

"Luckily your techs are extremely polite, knowledgeable, courteous and professional. Phil came out yesterday and explained things thoroughly. Very friendly and professional. Your customer service reps could stand to learn a few things from the techs!"

"NOT so good. I had two appointments set up the air conditioner technician was great. Great customer service skills and did a awesome job. However the refrigerator technician will have me Give an overall poor rating"

"Took way too long and the window for service was absurd."

"At least this appointment was sooner than what I could get online- but still not soon enough."

"I am fully satisfied with BGE HOME service. Whenever I contacted them, got quick response & appointments.Thanks."

"Once we were connected to a live person, all went great!"

"Both the phone service and personal visit was vet satisfying."

"My overall experience was amazing, from initial service call, problem diagnosis through completion of work. My anxiety was high however everyone was knowledgeable and super courteous , and the process was seamless and efficient!"

"excellent issues I had were all resolved within one day"

"BGE HOME is an excellent company. However, trying to get a response on an anomalie in the service department they are not good at responding. I was told someone, a supervisor, would call me by 11:00 today. NEVER HAPPENED."