"The representative help me out with my problem"

"People I spoke with were polite & courteous, but service offered was too far away (in time)."

"Very good ... quick, responsive."

"I made an appt for 4/16, but when I rec'd the confirmation it was for 4/23. That means I have no working stove for 2 weeks."

"Excellent; Representative understood my service issue and set a time to resolve it."

"Several calls were made for a water heater problem. The phone reps were no problem. However, the service rep was sent to the wrong address (said someone else would be dispatched which didn't happen, requiring another call to BGE Home). No one called back after the second call which meant a third call the following day as we weren't sure what to expect at this point. A service rep did come promptly the second day so no issues with that. The problem seemed to be with the dispatching of the service rep. There were no problems with the phone or service reps."

"We were disconnected and the young lady called me right back to complete the service call She went beyond the extra mile"

"Friendy, effective, courteously performed in a promt and timely manner."

"The representative was courteous, polite and professional. She promised to call back with an earlier time frame and she did not more than 10 minutes after we hung up. Thank you"

"general experience wasn’t bad however, I would have preferred the first call as opposed to making two calls to take care of this emergency."

"Very satisfied with my experience."

"On time and cared about job they did"

"Was great. Your tech was professional and respectful. Thank you"

"Diamond, your employee, is an asset to your company. Handled my call very friendly and efficient"

"The agent who took our call sounded very tired but was cheerful and helpful. As a result of her effort an important repair was made that day."