"On 10/30/04 I purchased a Lian Li PC60USB computer case and several round cables plus shipping from www.big008.com. The web site had a PayPal Verified icon on the home page. Received no confirmation e-mail from Big008 but I did receive a PayPal confirmation e-mail; the funds ($202.05) were transferred immediately using PayPal.

On 11/6/04 I sent an e-mail to ****@**** asking for shipping & tracking information. I never received a reply.

On 11/12/04 I tried 6 or 7 times via phone, 1-***-***-****, to reach Big008 to discuss the order but could not reach anyone. There was no answer, no voicemail, no answering machine each time.

On 11/13/04 I sent a 2nd e-mail, (this time to ****@****, ****@****, & ****@****) asking for information regarding the transaction but the e-mail was immediately bounced back due to the receiving parties' inbox exceeding the max limit. Here is the message I got back from the mailer daemon:

Failed to deliver to ****@****'
LOCAL module(account ****@****) reports:
account is full (quota exceeded)

Failed to deliver to ****@****'
LOCAL module(account ****@****) reports:
account is full (quota exceeded)

On 11/15/04 I sent a 3rd and final e-mail, (to ****@****, ****@****, & ****@****) asking for either (a)fulfillment of the order, (b)explanation of the delay, or (c)complete refund of the payment including shipping charges. Again, this was immediately refused due to Big008's inbox being full.

On 11/16/04 I initiated a complaint to Paypal regarding the non-fulfillment of the order and ZERO communication from Big008.

On 11/17/04, Paypal replied to me with the shipping & tracking information Big008 had supplied them.

On 11/18/04 I received the order. It was complete, and packed very well. No damage was noted. I canceled the complaint with Paypal. However, I will NEVER again order anything from Big008. Between the time I ordered and received my goods, I ordered a motherboard, CPU, and memory from Monarch Computers and received all items within 1 week. Monarch also sent me confirmation, order status, and shipping & tracking info e-mails. Big008 would do well to emulate Monarch.

My advice: Steer clear of Big008. They clearly don't have their sh..tuff together."

"Placed an order with them on 21.Jan.04 via PayPal as they were a verfied PayPal Merchant. Ordered two Mini-ITX boards, CD Drive, two 12vdc convertor power modules, few cables and a netgear hub. Order was processed by PayPal ok but I never received any confirmation from Big008. All contact via email to sales and support were unanswered. Calling via land line to the 1-***-***-**** went unanswered, no voice mail even. I finally got my Amex bill today and sure enough Big008 PayPal entry was charged to me ($623). Logging a complaint with PayPal resulted in them saying since my order was more than 30 days ago (by 3 days) they would investigate but only log the results and not help reverse the charges. A call to Amex however instantly had the charge reversed and they would pursue an investigation why my order was never processed but billed. Thank god for a live person on the phone at Amex as PayPal's system was all but useless in trying to explain what was going on with this order. Is Big008 going out of business or on extended holiday vacation? Their web site is still active and dns entry indicates good until 2010 or so. But no voice mail or anyone answering the main telephone number at Big008 is a bad sign."

"I purchased two slim CD-ROM drives with IDE adapter boards. The adapters allow you to connect them to a standard PC IDE cable. Big008 was one of very few vendors to carry these items. The parts arrived on time and packaged correctly. I was notified by email when the order was "completed" and again when it was shipped. The second email included a FedEx tracking number.
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"Great company to do business with! Great email support and some of the lowest prices on the web! I recommend these guys to anyone looking for a great company to deal with!"

"I had seen an online auction of theirs, and had a question regarding fitment for my application. Received an immediate email in response, and they even guided me to their website where the item up for auction was even less expensive. I ended up purchasing the ThermalTake Volcano 7 directly, received it within a week. Excellent experience. "

"I ordered a volcano socket 7 fan from them on December 13th, payment was sent minutes after the auction ended. I emailed them time and time again and never got a reply. About 5 days later I got a reply and they were still processing it. I kept emailing them and never got replies, and finally the email address I was sending mail to (****@****) started giving me mailer daemon's. So they got sick of the email and deleted the email account. 10 days after I ordered the cpu (paid for 2nd day air shipping) I received the cooler. The ship date on the package was the 18th and it was sent the cheapest way possible. I emailed them demanding my shipping payment back on the 23rd and they replied today saying that they refuse to refund me anything. So I am leaving them negative feedback here as well as on ebay. I don't see how anyone else had good experiences with them. Mine was the worst ever! I ordered a cpu from newegg the same day and it arrived on Tuesday the 17th. I suggest Big008.com take a few pointers from NewEgg!"

"Recommended. Ordered Lian-Li PC-65, contacted within a day, shipped next day. Received everything day after by 25 dollar Fedex. Kinda expensive shipping, but insured and tracked. Only complaint is few minor scratches on case. Good company."

"They offer some astounding values - they were $25 below anyone else on the Lian-Li PC60USB case I bought. Their prices are about the lowest around, but service is among the highest. Shipping times are long (they're in BC, Canada, and I'm in Florida), but it's due to transit as they pack well and ship promptly.

On this particular order, they refunded over $20 in shipping charges that the website mistakenly overcharged me. That kind of attention to detail (yeah, it was automated, but somebody had to program the automation) and integrity keeps me coming back."

"Great Prices, ordered on the net, email received the next day with a confirmation.

The case also shipped the next day, with a fedex tracking number. No muss, no fuss, great deal.

Love my new Lian Li PC-65"

"Professional and Expeditious service. Discounted prices but not discounted quality. Prompt e-mails confirming order, shipping, and tracking info. Shipping rates very reasonable. Company is located in Canada but response is a lot quicker than companies domestically in the US. A model for companies in the US. Highly recommended! Thanks BCD 2000."