"If the minimum number of stars were zero (0), I would give them that! They are THIEVES! REAL BLATANT THIEVES! Read the serious and evident details in the file attached (just that the Internet links are dead once I converted the initial PDF file in to image files). ... Blurb BLATANTLY stole my November 2022 book sale profit payment (royalties) in the amount of $ 329.14 and when I complained about it, they just closed my account. I had to warn them of their risk of receiving spiritual attacks for their violation of natural laws BEFORE they could return it to me! I have now written what I believe is my final warning to them (see files attached... but this review site does not allow attachments! Sorry!) about their continuing to sell authors' books and keeping the money AFTER they have closed the author's account.
Please RUN AWAY from them, whether it be for ordering a book, publishing a book, or anything in-between! You will regret heavily with no way to collect/repair your losses!
"
"3 Years after Blurb deleted my account for catching them skimming 2/3 of all sales they are still selling my books. Repeated requests to stop selling them are ignored. Blurb seems to think my books are their property.
Facts I learned about Blurb:
Blurb.com has a fake phone number if you want to call them.
What kind of company has a incomplete mailing address? Blurb.com does. They are not even listed on the building directory.
Blurb.com writes FAKE reviews on Trustpilot. It’s rumored Blurb.com goes on sites like fiver and pays to have fake reviews written. blurbbooks.org
Blurb.com hires someone to scour social media and review sites to complain about thousands of negative posts from people they have screwed over.
Blurb.com was caught skimming 2/3 of all book sales.
Blurb.com was caught FAKE sending the royalty payments not once but 3 times!
Every contact with Blurb.com has resulted in being lied to or deceived in some manor.
Blurb.com outright lied multiple times to the BBB, California Attorney General and a lawyer. Conclusion, Blurb.com lies to everyone without shame.
Blurb.com has NO intentions of paying ANY royalty payments. If you upload your books to Blurb you essentially gave them to Blurb.
Blurb will continue to sell your books and keep the profits forever.
Blurb.com removed the Executive Team Page from their website.
This company is so horrible to deal with a website has been setup to warn other potential victims. blurbbooks.org"
"First of all they charged 18% sales tax on my $2000 order. Interesting way to add to revenue. Second, my books came in with no text on the front and no picture on the back. I sent them a copy of the pdf they recommend the user download to review prior to publishing the book. It clearly showed text on the front cover of the book jacket and a picture on the back cover. They said they are not able to only print the book jacket and that I must order all 60 books again and they will give me a $300 discount.
Just no."
"Warning to all who lost their accounts (banned) - the company reactivates it after several moth and sells your stuff without paying you!"
"Using Blurb’s software, Bookwright, I submitted two books to be printed.
They sent me very poorly constructed books where the spine was way too wide for the number of pages. This resulted in the cover photos not completely covering the front and back. Also it’s just a matter of time until the cover becomes detached.
They told me that the spine size was correct. But I should make changes and resubmit them with a 35% discount. 35% is what they offer about every month or so. My original order got a 35% discount.
So since it seems I’ll get the same result (“It’s the correct size for that number of pages”), I guess I’ll have to look for another printer.
I would recommend that you don’t try Blurb. "
"Horrible customer service. I ordered something on Dec 9th and was told it would take 3 to 5 days to produce and then ship, arriving Dec 18th. On the 18th the order status page still said "in production" so I sent a message asking what was going on. The response I received was some form-letter piece of crap that obviously was not replying to what I wrote. It was some flimsy excuse about shipping delays and had nothing to do with my order status. I will NEVER use this service again and will encourage others to look elsewhere for their printing needs."
"Terrible. Don't buy (or sell/publish) anything with Blurb. It has been OVER TWO MONTHS since they told me my order has shipped (I purchased a self published book by a local author and if I didn't know any better it would reflect poorly back on the author, but Blurb is the one effing up) and I have reached out MULTIPLE times and their customer service has never once reached back out with an update or a full refund. Never again: DO NOT USE BLURB!"
"Although Blurb print products is good - I have always used premium paper and all + options, I am very disappointed with their customer service. When trying to upload the PDFs of my books I paid for, the data is corrupted and cannot be uploaded or saved. A contact with customer is only possible via blurb site and of course with no answer ( not even an auto-reply). A telefone contact or chat line is also not available. Very disappointing. After more than 30 printed books I will no longer work with Blurb. Other good alternatives are available (in Germany) such as PHOTOBOX or ALBELLI with great products and customer service."
"After 2 years of great sales with some books getting max rating, some incompetent , moron\s decided, that my content is "forbidden" ,despite selling the same content for so long , it seems ppl running the place went "facebook" ... My stuff was completely "wiped out" including stuff I've purchased - the company still selling some of My books it can be found by simple search using google . It seems I'll never get the money for this "
"Blurb claims they sent the profit check Sept 12, 2019. After over a month of not receiving the payment I contacted Blurb through the website.
After a week of playing email tag, I was told a replacement was sent October 19,2019 and if it don't arrive by Friday October 25, 2019 they would send another.
No profit payment was received. By not receiving either mailings indicates either the USPS stole both of the profit payments and did not cash them and just threw them away, or Blurb never sent them in the first place.
Since the odds and common sense indicate Blurb never sent them, on October 27,2019 I asked Blurb if profit payments was just a scam and if they never had any intention of sending any profit payments.
Now they will not respond to repeated requests to resolve this matter through the website.
I then tried to call them directly because they wont respond to repeated requests through the website to resolve this issue but Blurbs phone number is fake and leads nowhere ***-***-****
Blurbs other number ***-***-**** has been disconnected.
Both more indications of deception by Blurb. "
"I published my books through them a couple years ago. Some things are not clear such as if the "global distribution" includes ibooks, google books and other big places besides Amazon. I have emailed constantly over the years asking the same questions and getting the most disrespectful people. When I asked "where else in addition to Amazon do you send them?" She replied "Amazon and so forth" no kidding! I asked other questions and never was able to get my books published. They do not answer questions and treat you like you are stupid. You would think since I asked where in addition to Amazon I obviously know Amazon!? I can list a lot of other questions that were not answered over 3 years and only got replies repeating what I said I know. They even price books over $60 dollars that are not text books. The same thing on Amazon is less than $10! No wonder you do not make money! This is just to have $1 a book in royalty. RIP OFF EVEN TO BUYERS!"
"Blurb used to be an okay place to print self-published books... they make decent ebooks and a digital book preview and magazines. In my case, my items always arrived quickly. However, there are a lot of issues that ruin the Blurb experience. For one, do not expect to get your revenue from Blurb from orders customers purchase directly from the site. It is going on to two years and I still haven't received a payout for the purchases made. TWO YEARS!!!!
Secondly, this last order they shorted me 2 books! I reached out about it, and I haven't got a call or an email response. Additionally, many of the books are damaged. When I reached out about that, no response AT ALL! When you call the phone number, it rings but no one ever answers.
So essentially they stole money from me on two different fronts. From the sales I have made, they never payout. And they shorted me in my order.
I am very angry. I needed these books for a show, and now I don't have enough books to meet the RSVP requests and I will have to present damaged goods.
The Amazon process is also a joke. There is no clear explanation as to how the books get on Amazon or with Barnes and Noble. It doesn't appear to be a solid process, so it makes no sense for them to advertise it."
"I am very, very ANGRY. I ordered several books for two very powerful important clients on September 10th. When I originally purchased the book online, Blurb had advertised that I would receive my books by September 20th. Today is September 23rd and my book is still in production!!!!!! What the heck!!!
It's also important to note that once you order, there is no direct phone line for customer service. You have to go through their lousy system and contact them through email on their website. I have contacted 4 different people and still have not gotten a confirmation for my request to update my Shipping Address.
I needed these books for a very important business meeting in LA. I will be flying out to LA in a few days and the books will not arrive to my home in Denver, in-time (I should also mention that I order these books 18 days before my flight...the fact that Blurb has not even preemptively notified me about the delay is a testament to their terrible service...ALSO, I CAN'T BELIEVE I WON'T GET MY BOOKS IN-TIME BEFORE MY FLIGHT WHEN YOUR WEBSITE SAID I WOULD GET THEM A WHILE BACK!!!!)
The third customer service rep, named Corey C, said that he could update my shipping address. When I responded back to let him know that I would like for him to send it to a new address, he hasn't responded back. That was three days ago!!!
I need someone to immediately get back to me. LIKE RIGHT NOW!
I cannot believe that I'm even having to go through a 3rd party website to ask for help.
With this said, DO NOT TRUST BLURB for on-time documents. They are very unreliable. I also typed in "Blurb Customer Service Reviews" on Google and found sooooo many unsatisfied customers. I wish I had known this before I spent $400+ on three books for a very important business meeting. I am refraining from using expletives, but let me just reiterate...I AM BEYOND ANGRY AND UNSATISFIED!!!
DO NOT TRUST BLURB!! USE ANOTHER BOOK PRINTER!! THEY ARE TERRIBLE!!"
"Did a magazine - the resolution was really high and they shipped it to me 5 days early which was great! Definitely recommend using their InDesign Plug In (tip: if you don't have inDesign you can get a 7 day free trial or some libraries will have it)"
"The Blurb book-building software is incredibly confusing, frustrating and problematic. To make matters even worse, they offer NO PHONE SUPPORT. Everything is handled by email. The don't even have a Chat option. To get even the simplest problem solved takes forever. "