"Should have done this years ago. Four months of rental expense will cover the cost of the modem. I wish the service providers were proactive suggesting this option. Very easy to acquire and was delivered promptly, well packed and protected.
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"I purchased a new modem from buyyourownmodem and received a used one that was not the correct model and did not work! This company is not honest. They have no customer service because they are bogus. "
"The product was excellent and it was easy to install. I am happy with this seller!"
"Was very pleased with the price and the performance of this modem. Was very easy to setup and solved the problem of constant dropping of the internet that my last CenturyLink modem was having.
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"I'm thrilled with the refurbished modem I got! Just matched it to the Xfinity one I was already using from Xfinity, so that there were no surprises. Even though it takes a bit to set up, it was worth all the $$$ saved."
"It works exactly like our rented one from Verizon. I should have bought this a long time ago!! It was plug and play took all of 5 min!"
"It is not the fault of the seller that the unit took quite a bit of telephone time with xFinity tech support to get it registered and working, but in the end, it works fine…. and it came with a backup battery, something I had forgotten but if great since a power outage will not cause the unit to stop working immediately. Happy with my purchase"
" Using MOTOROLA SURFBOARD for the last 6 months and never faced any issue regarding anything like connection, slow network or auto disconnect while using...I will always prefer to buy my next modem only from here. Glad to choose this."
"The quality of the modem is really excellent. I will always prefer to buy modem from Buy your Own Modem. I have been using a modem for the last 8 months, but no issue. Really, excellent."
"Instead of paying monthly rent to comcast, decided to buy Arries 1682. I am glad i bought this. I could setup with in 5 mins and up and running. Wifi co erage in my 4500;sq ft is fantastic.
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"I would stay away from this company at all costs and don't let the cheap prices **** you in. They are refurbished equipment and do not work. Spectrum says that the modem is defective but this site says I purchased the wrong model and that the device is fine. However it is the same modem I currently have operating on my Spectrum connection with no problems but this same model at my mom's house will not work. Now the company is sending me nasty emails and you have to pay to return the defective device to them and they charge you a 20% restock fee instead of refunding your money while it is under their warranty period. What a BS company to deal with. Most other companies just replace or refund in full if the product is bad. STAY AWAY!!!!!!!!!!!!!!!"
“Very sorry to hear that you ordered the wrong model for your provider as unfortunately such returns can be preventable by checking with your provider before purchase. In fact, we don't even list your provider as a compatible model for their service for this very reason because the firmware on the units we sell is different then the ones your providers uses as rental units so we tried to help you but not listing your provider but you purchased it anyways. You will also see online on Amazon and Ebay the same story that it won't work with your provider and so with a little due diligence or by simply asking us regarding the model the we would have been happy to assist you. Instead you order a modem we don't list to work with your provider, then leave us a 1 star review when against our recommendation you buy it anyways and sure enough it doesn't work? We are sorry that you don't agree with the restocking fee that was assessed as again we did ship you the exact model you ordered but unfortunatley you purchased an item that is not compatible for your service. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case..
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.”
"I Purchased a used modem that was defective on arrival. Sent the item back and had to go to the BBB in order to get them to refund me after no response from numerous emails over a 30 day span. Instead of just taking responsibility, they post lies about their business practices to make themselves look good on reviews. You are better off buying your modem new from a reputable company and saving yourself the headache of dealing with unethical morons. DO NOT do Business with BUYYOUROWNMODEM.COM"
"I was facing some problems very frequently with my previous modem. Then I found out this website. I tried to give it a try. I must say, I was so pleased to simply set up the Arris TG2472 Docsis modem and I have got immediately quick access to internet. The modem has been working fantastic! Till now I have not faced any issue in it. And the best part is I bought this instead of paying the rent monthly. I expect the service will be good as well like the product. Recommend to use it for all.
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"I would stay away from this company. I ordered a modem and when it came in, it was clearly a used product(not even in an original box). Comcast would not activate the modem, saying this modem model was not intended for sale. The cable company basically said it was stolen.This company wants you to tell Comcast that it's a different model. I didn't even hook it up after that. Read their return policy carefully!!!! I had to pay to ship the item back($17.15). It then took almost the 30 days for a refund to the credit card, minus the 20 to 30 percent restocking fee. It was a waste of time and money for me. ALSO...They offer a $5 dollar rebate for a good review...maybe why there are so many good reviews on their website????"
"Needed to step up my modem to meet the Xfinity requirements that would allow me to audit my data levels down to the individual device on my home network. This modem fills the bill. Purchase was easy, shipping was fast and free and the item arrived at my house in a short amount of time.
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A rep from buyyourownmodem.com, aakoch44, has responded:
“Very sorry for any confusion but unfortunately we don't and never have offered this item as new and in fact right on the items descriptioin page we do list this item to be in refurbished condition, provide a specific definition for such condition, and then also provide an item by item list of what would be included. The majority of our customers love this unit for Comcast but I can see how if you didn't read anything and just assumed it was new in a form that was never listed then you might be disappointed. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. However, we have also already issued an RMA to return the unit and are just waiting for it to arrive back so we can get the return processed and refunded for you. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case..
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.”